What is OpenUnit?

OpenUnit delivers a robust set of tools tailored for storage operators, featuring critical elements such as a strong online presence, a reservation system, merchant services, and management software to optimize operational efficiency. Users can harness customer data through ready-made segments that highlight popular locations, common tags, and valuable insights about customer lifetime value to drive strategic decisions. Additionally, the platform supports creative online engagement, allowing you to personalize your online store and checkout experience to reflect your distinctive brand image. With adaptable payment solutions that meet diverse customer preferences, OpenUnit significantly boosts in-store sales via its Point-of-Sale (POS) system. More than just a management tool, OpenUnit serves as a committed ally in your entrepreneurial journey. Each account is loaded with an extensive range of management resources, ensuring that you and your team are well-equipped for success while promoting growth and operational efficiency. This comprehensive approach positions OpenUnit as an invaluable asset in navigating the complexities of the storage industry.

Pricing

Price Overview:
2.9% + 30¢ per card transaction
Free Trial Offered?:
Yes

Integrations

No integrations listed.
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Screenshots and Video

OpenUnit Screenshot 1
OpenUnit Screenshot 1

Company Facts

Company Name:
OpenUnit
Date Founded:
2019
Company Location:
Canada
Company Website:
www.openunit.com

Product Details

Deployment
SaaS
Training Options
Online Training
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

OpenUnit Categories and Features

Self Storage Software

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

OpenUnit Customer Reviews

Write a Review
  • Reviewer Name: Marsha C.
    Position: Owner
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    One year with Open Unit

    Date: Dec 03 2025
    Summary

    Final Score: 1.5/5 The website template and built-in Stripe are nice, but everything else feels unfinished. Save yourself the headache — look at more established options until OpenUnit catches up to its promises.

    Positive

    I own a 200+ unit facility and switched to OpenUnit after a great demo with the owner, Taylor. The “Shopify for storage” pitch, free-for-owners model, and quick website sounded perfect. We gave it a full year. Unfortunately, it didn’t deliver.
    The website template and built-in Stripe are nice, but everything else feels unfinished.

    Negative

    Main Issues We Ran Into
    • Promised “game-changing” reports never arrived — still super basic after 12 months
    • Auto-pay declined cards require manual re-runs every month (no bulk retry)
    • No multi-location or head-office reporting
    • Support takes 2–4 days for even simple things like transfer a person to different unit (30 seconds to do on SiteLink)
    • Delinquency list is full of $0 “ghost” balances; reconciliation is a mess
    • Reports can’t be sorted, filtered, or exported properly
    • Mobile phone integration doesn’t show caller ID so if you miss the call, you can’t call them back
    • Stripe payouts took 14–15 days at first (not the advertised 4)
    • Website is fast to launch but zero real SEO/PPC help despite ads claiming it
    • Owner went from charming to dismissive when we raised problems
    My bookkeeper literally laughed at their “simplified reporting” claim.

    The Worst Part After we canceled and switched, they’re still using our facility name and logo on their site despite REPEATED requests to remove it. Our lawyers are now taking action.

    Read More...
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