Opensend Reviews

Opensend has been a game-changer for us in building and engaging our subscriber base. We've seen a significant boost, doubling our list from 10k to 20k, and all at a fraction of the cost it would take to acquire these leads through ads. The engagement from Opensend identities has been exceptional, helping us connect meaningfully with our audience.

The support we receive from the Opensend team is outstanding—their account managers and customer support team are always quick to respond and provide monthly performance updates along with actionable recommendations. Their expertise with Klaviyo and email optimization for Opensend identities has been invaluable, enhancing the overall performance of our campaigns. Overall, Opensend has been an efficient and highly effective tool for scaling our audience and driving engagement.

Doubled our subscriber list from 10k to 20k at a much cheaper spend comparative to spending this through Ads to acquire all of these leads.
High engagement rate from Opensend identities
Account managers and customer support team are super responsive, they send monthly updates about account performance and offer suggestions
Excellent knowledge about Klaviyo and optimizing Email performance in relation to Opensend identities that have been resolved

Some bot identities make it through the Opensend identity filtering

Excellent! Form the onboarding to integration, it’s been a breeze working with their team and product.

I’ve been using Opensend for various client accounts for over 6 months now. The results have been amazing. More emails, better conversions and a more comprehensive email marketing program. I recommend it, having used some of their competitors (who shall not be named), Opensend blows them out of the water in customer service and beyond.

Pricing can be steep for higher priced packages, other than that, it’s amazing!

Opensend is a no-brainer for me. You just need to make sure you have email sequences in place that will help you maximize your return on the service.

- Maximize value of site traffic
- Supercharge list growth
- Adds only the highest intent website visitors to your list

We don't see it being as effective if the client doesn't already have a strong email program set up.

It's a great tool for e-commerce businesses looking to grow their email list and/or improve their retargeting efforts.

We found that we had to tighten up the filters and increase our list cleaning efforts in order to maintain our list health, but overall a great tool for growth

- Easy setup and integration
- Easy tool to scale email list
- Added incremental revenue to our business with solid ROI

- Requires more attention to clean email list
- Counts duplicate contacts
- Inflated revenue numbers

It's been a great experience so far with Opensend, easy to use and really helps out our top of funnel traffic initiatives.

It allows you to truly capture and retarget so much more of the top of funnel traffic that comes in that was simply unreached before.

I can't think of anything that's really bothering me about Opensend

Incredible team, high quality technology, overall positive impact to bottom line. It is easy to integrate, and once you build out dedicated email/sms flows for this audience you will see a gain to your revenue.

Absolutely love Opensend - it has increased the retention revenue for our entire book of business and is extremely easy to integrate

I don't have any cons to list out for Opensend. It is a technology that only has net value add when considering the price and the revenue it drives.

Great experience and even better results! You really get the bang for your buck with Opensend. It turns so many anonymous visitors into lifetime customers!

Love how much they target anonymous visitors and turn them into customers! they also have an amazing integration with Klaviyo.

I like everything about Opensend. Super easy to set up and use.

Overall, it's been an easy experience. That said, we're very new to the platform as a whole. We're looking forward to see benefits going into BFCM.

We liked that the team was quick to respond to any and all questions while also giving us space to internally review next steps.

The only feedback I'd give to the team is more room for the company's perspective. We want to lean on their team for the expertise, of course, but we also know our customer base the best. Giving room for that and marrying it with their experience would be even better of an experience.

Our Opensend contact as been incredibly helpful and knowledgable about the product and how it translates to the business. The product itself seems to have a lot if benefits to help identify and grow lists.

Opensend has helped us identify many more new people just from our trial period. We hope to see this number grow as we continue with Opensend. Our contact at Opensend has also been very helpful and informative about our performance and has been able to answer all our questions regarding the product/

We ended up maxing out our number of new contacts so we had to upgrade to a new tier which is an additional cost, but hopefully there will be a positive ROI.

This is the best tool ever, and I ALWAYS recommend it to my clients. Opensend helps identify every single engaged website visitor, which allows brands to more efficiently build audience lists and retarget. ROI on this is impressive. Very much worth a try!

Return on investment
Improves retargeting efforts
Customizable
Increases conversion rates
Increases audience lists

I honestly can't think of anything negative to say about Opensend.

From the initial intro call to almost 2 months of being live, everything has gone VERY smoothly and impactful to the business. Our ROAS is very strong and we feel the impact of the list growth on our email program.

The team made it super easy to get started and turned on.
They helped us run a test to ensure our revenue was incremental. It's crushing for us!
Our rep has been accommodating and proactive with any questions we have and sharing monthly recaps

No cons so far! Very happy with the service and have no issues.

It's been great am getting double leads every month and able to follow up with all my customers in real time

The easy to use dash board and all the integrations available. They Make incredibly easy to follow up with all my customers in real time

The price point is spendy per lead but easily comparable to any other company put there doing the same thing

We've been using OpenSend for a while now, and I have to say, it’s really made a difference in how we handle our email marketing. The platform itself is super intuitive—managing lists, segmenting audiences, and setting up automated campaigns all feel straightforward, which lets us focus more on creating great content and less on the backend setup.

OpenSend really nails it when it comes to ease of use—the whole platform feels intuitive, from managing lists to setting up automations, which means we can focus more on creating great campaigns. The analytics are another huge plus; they’re clear, actionable, and help us fine-tune our approach without any guesswork. And, honestly, the support team is a standout. Anytime we’ve needed help, they’re responsive and genuinely invested in solving our issues. It’s clear that OpenSend was built with marketers in mind, and it shows in how smoothly everything works together.

While the analytics are great, adding more granular reporting would be a nice touch for those times we want to dig a bit deeper into performance.

Compared to alternatives, OpenSend is top tier. They're the perfect fit for small to medium-sized stores with a $50+ AOV.

Onboarding and support have been fantastic from contract signing to implementation. Really appreciate the care from their team!

Would like more control over what anonymous users are passed into Klaviyo

I do think it’s easy to use and a no brainer to install! I am overall grateful for finding it as it has grown my list with minimal effort.

I am able to pick up and make the most of traffic coming to my site which is critical nowadays since traffic is hard earned!

I’m not sure if I feel like the price pays for itself, however I won’t know until I launch some new products.

We receive easy to understand monthly reports that are always on time. We have had the same rep since the beginning. He is very responsive to any questions that we have.

This program is helping us capture more potential customers that we can reach out to. We have seen a nice increase in our email marketing list since starting.

We really have not had any issues that I can complain about.

Opensend has been an invaluable addition to our marketing toolkit. Its user-friendly interface has enabled us to generate revenue beyond our expectations. I highly recommend it to anyone looking to elevate their email and SMS marketing efforts.

Engaging customers who are already interacting with our clients' brands but haven’t provided their email addresses is a game changer. This strategy enhances our clients' email marketing ROI and retargeting efforts, boosting sales from email campaigns by over 50%. Since beginning our agency partnership, the results have been outstanding—the numbers speak for themselves. Opensend's team has also been an invaluable partner throughout this process.

I honestly can’t think of a single area where Opensend hasn’t exceeded our expectations.

Super easy to install, incredibly cost-effective, proven ROI month-after-month, and has been overall beneficial to virtually all our clients for the last year and a half.

Opensend provides our clients with the ability to boost daily revenue and grow their email lists seamlessly. It helps them scale their email marketing efforts and expand their customer reach in ways that would be difficult to achieve otherwise. The customer team consistently demonstrates proactivity, responsiveness, and exceptional support.

There are no cons to using Opensend as long as you listen to their support teams advise on monitoring the emails, unsubscribe rates and keeping up to date with the appropriate billing tier per your traffic each month.

Overall, our first month has more than paid for itself which is all I can ask for. The Opensend team has been fantastic and answered any questions I had. I hope it continues to be a productive tool in our toolkit.

Onboarding and integration was very smooth and easy. The Opensend team helped me understand how their platform worked and ensured I was successfully on boarded and able to take full advantage of the trial.

The analytics and attribution could be clearer and more detailed. It's a little bare bones.

Opensend is a good platform for collecting leads you miss from opt-ins. We switched from a competitor due to higher spam complaint rates and saw relief there from Opensend. Additionally we are seeing a 3.5x ROI for directly attributable sales.

Opensend runs on autopilot to help us capture leads we aren't getting through our on-site opt-ins. They use a filtering criteria so the leads are higher quality and more primed for conversions.

Enhanced metrics would be great like something that measures direct attributable revenue in the dashboard itself.