Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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Guru
Guru is an innovative AI-driven search and knowledge platform that provides reliable information from your organization's various documents, applications, and communication tools right when you need it, all within the existing apps you use.
With Guru, there's no need to search endlessly for information; its tailored AI assistant offers you verified and pertinent answers instantly.
Moreover, Guru's AI can transform these responses into a comprehensive knowledge platform, effectively replacing outdated wikis and intranets.
This platform seamlessly integrates with a wide array of tools including Slack, Google, Microsoft SharePoint, OneDrive, Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, and Front, among others, making it a versatile solution for diverse workflows.
By consolidating information across these platforms, Guru not only enhances productivity but also ensures that team members have immediate access to the knowledge they require to excel in their tasks.
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Proposify
Proposify is a digital proposal tool designed to give you oversight and management of the critical closing phase in your sales pipeline. This empowers you to approach deal structuring and finalization with both confidence and flexibility.
By creating sales documents that maintain consistency and eliminate errors, you enhance your professional image.
Additionally, you gain vital insights that help you streamline your process, ensure timely communication, and improve forecasting accuracy.
Your clients and potential customers will appreciate a smooth sign-off process, enhancing their overall experience.
Among its various features are a user-friendly design editor, electronic signature capabilities, and seamless CRM integrations. Moreover, the platform offers data-driven insights, interactive pricing options, and comprehensive content management tools, among many other capabilities that can elevate your sales approach.
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reDock
reDock leverages artificial intelligence and machine learning to streamline content search activities. This capability empowers team members to locate pertinent information without the need to chase subject matter experts or sift through unhelpful results. By enabling swift access to the most relevant content across various data repositories and software platforms, your team can enhance their success in securing more RFPs, acquiring additional projects, boosting revenue, and ultimately driving business growth. Furthermore, this efficiency fosters a more productive work environment, allowing for better collaboration and innovation.
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