What is Oracle Social Cloud?

Oracle Social Cloud Service is an all-encompassing platform aimed at improving and broadening customer interactions through various social media channels. This solution integrates four essential elements of social relationship management—social listening, social analytics, social engagement, and social publishing—into one unified interface, providing the most comprehensive social relationship management offering available today. To make the most of this service, users need to have an Oracle Identity Cloud Service account with the right access permissions, such as being designated as an Identity Domain Administrator or Application Administrator. Additionally, an Oracle Social Cloud Service account with administrative rights is critical for establishing federated authentication alongside the Oracle Social Cloud Service itself. For seamless provisioning, it is also necessary to obtain client credentials, which include the client ID and client secret, as well as the appropriate API access permissions to ensure correct authentication with the REST APIs of Oracle Social Cloud Service. This level of integration allows organizations to enhance their social media management efforts and refine their customer engagement tactics, ultimately leading to a more effective communication strategy. By leveraging these tools, businesses can foster stronger connections with their audience and adapt to the ever-changing social landscape.

Pricing

Price Overview:
Contact Oracle for pricing details.

Integrations

No integrations listed.
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Screenshots and Video

Oracle Social Cloud Screenshot 1
Oracle Social Cloud Screenshot 1

Company Facts

Company Name:
Oracle
Date Founded:
1977
Company Location:
United States
Company Website:
docs.oracle.com/en/cloud/paas/identity-cloud/idcsc/oraclesocialcloudservice.html

Product Details

Deployment
SaaS

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Oracle Social Cloud Categories and Features

Social Selling Software

Automated Publishing
Compliance Management
Content Discovery
Content Management
Employee Advocacy
Gamification
Lead Engagement
Performance Metrics
Pre-Approved Content Library
Single Sign On
Social Media Monitoring

Oracle Social Cloud Customer Reviews

Write a Review
  • Reviewer Name: Jason C.
    Position: Product Design Lead
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Create network posting schedules with Oracle Social Cloud

    Date: Mar 30 2021
    Summary

    It has some flaws in terms of usability and platform. But it is a great option to program, create, edit and publish content to manage our social networks in a more optimal way. It is also an excellent choice for collaborative work that requires several people within the same group or page.

    Positive

    With this application we have the possibility to enlarge months of content publication and organize them through a very practical calendar. In the same way we can speed up the work by creating work groups to generate, edit and publish posts in the different social networks that this tool channels, so that the work in networks is varied.

    Negative

    It has a fairly simple visual platform which causes that the elements that make up the usability can be confusing at times, especially its menu bar where an extensive amount of tools are broken down together. Also the tools that manage the post creation prices could be more interactive.

    Read More...
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