Outside Voice Reviews

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

UserTesting is the industry’s premier human insight platform, designed to help enterprises capture genuine customer feedback and turn it into a competitive advantage. The platform boasts the strongest global participant network and uses AI-driven analytics to quickly transform raw feedback into actionable themes that impact marketing, product development, UX design, and customer experience. Enterprises leverage UserTesting to test messaging, creative concepts, product features, and digital experiences, enabling data-driven decisions that maximize marketing ROI and accelerate innovation cycles. UserTesting replaces costly and slow traditional research methods with instant, reliable insights while maintaining strict enterprise-grade compliance including SOC 2, GDPR, and HIPAA. Trusted by Fortune 500 companies like Walmart, Microsoft, Kimberly-Clark, and Wells Fargo, UserTesting drives significant improvements in revenue, customer loyalty, and operational efficiency. The platform supports teams of all sizes and provides expert services for onboarding and ongoing success. With real-time reporting and a flexible, scalable design, it fits seamlessly into existing workflows across research, product, marketing, and customer experience departments. UserTesting also hosts industry events and shares insights through its rich resource library, helping organizations stay at the forefront of customer-centric innovation. By putting the voice of real users at the core of business strategy, UserTesting helps enterprises reduce risk and build products and campaigns customers truly love. It is the go-to solution for any company aiming to be truly customer-first in today’s digital landscape.

VideoAsk enables companies to facilitate meaningful engagements by harnessing the compelling aspect of video communication. By promoting personal connections with your audience, you can greatly improve your business relationships. This cutting-edge platform customizes interactions through video, creating an atmosphere of trust that is crucial in today's competitive landscape. With VideoAsk, asynchronous engagement with users and potential clients becomes seamless; just activate the system, record your inquiries, and share the link with ease. This simplicity is key. Participants are free to reply in various formats, such as video, audio, or text. If you want to keep the conversation going with someone, simply hit reply to maintain the dialogue. All interactions are conveniently recorded, transcribed, and organized automatically for your benefit. Clients can respond using their preferred method—whether it's video, audio, text, or even multiple-choice questions. Furthermore, VideoAsk enhances your workflow by incorporating features like calendar scheduling, payment processing, file upload capabilities, and collection of Net Promoter Score (NPS) feedback. In a globalized business environment, VideoAsk empowers you to establish face-to-face connections with your audience, regardless of distance. By embracing the transformative potential of video communication, you can elevate your business interactions to new heights today, ensuring that every conversation leaves a lasting impact.