What is OxyCRM?

OxyCRM is a web-based CRM platform from SunSmart Global that helps organizations manage customer relationships, sales activities, marketing campaigns, service requests, and business workflows through one integrated system. The platform is designed to replace scattered customer data and manual processes with a unified CRM environment that supports collaboration, transparency, and faster decision-making. OxyCRM provides intelligent dashboards, graphical reports, real-time analytics, and operational visibility across sales, service, marketing, lead management, and customer interaction activities. The software captures and manages customer communications from multiple channels, including email, SMS, inbound call centers, outbound call centers, websites, walk-ins, postal communications, social media, and external agencies such as government or legal entities. Its incident and query management tools allow users to view open and closed cases, verify customer information, attach documents, tag master incidents, process customer requests, and track transaction-related details from a single screen. Configurable workflows enable teams to create categories, subcategories, reminders, escalations, transfers, reassignments, and automated notifications based on business rules. OxyCRM also includes modules for enterprise lead management, campaign and event management, customer profiles, KYC management, IVR integration, knowledge bases, channel partner management, commissions, incentives, and call center operations. The platform supports email and SMS campaigns, auto lead generation, customer self-service portals, and social media interfaces for incident updates and cross-sell or upsell opportunities. Businesses can use its analytics capabilities to measure marketing performance, track lead conversion, monitor customer service efficiency, and identify opportunities for growth.

Integrations

No integrations listed.
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Screenshots and Video

OxyCRM Screenshot 1
OxyCRM Screenshot 1

Company Facts

Company Name:
SunSmart Global
Date Founded:
2004
Company Location:
India
Company Website:
sunsmartglobal.com/oxycrm/

Product Details

Deployment
SaaS
Training Options
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

OxyCRM Categories and Features

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

OxyCRM Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Project Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best CRM software

    Updated: Apr 16 2024
    Summary

    nTireCRM software provides invaluable tools for businesses to manage customer relationships effectively, improve operational efficiency, and drive growth. Despite challenges in implementation and ongoing costs, the benefits of streamlined processes, data-driven insights, and enhanced customer satisfaction make this software a worthwhile investment for business.

    Positive

    It streamlines various business processes leading to increased productivity and reduced manual effort. Centralized storage of customer information allows easy access to relevant data, enabling better decision-making and targeted marketing campaigns. It automates repetitive tasks like data entry, email communication, and follow-up reminders, saving time and ensuring consistency.

    Negative

    Setting up this software can be complex and time-consuming, requiring proper planning, training, and integration. Customization or additional features may incur extra costs.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Project manager
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    nTireCRM

    Date: Apr 11 2024
    Summary

    NtireCRM revolutionized work by centralizing customer data and streamlining communication, leading to enhanced efficiency and personalized customer experiences. Its intuitive interface and robust features empowered teams to drive growth and nurture long-term client relationships.

    Positive

    I find nTireCRM's ability to seamlessly integrate customer data across various touchpoints and its user-friendly interface particularly impressive. Its comprehensive features empower businesses to optimize their workflows and deliver exceptional customer experiences.

    Negative

    Enhancements to nTireCRM's user interface for increased intuitiveness and efficiency, alongside integration capabilities with third-party applications for enhanced functionality, could further optimize user experience and productivity. Additionally, refining automation features to offer more customizable workflows and expanding reporting capabilities for deeper insights could elevate the platform's utility and value to businesses.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Cheif Operating Officer
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Customer Relationship Management- ntirecrm

    Date: May 15 2024
    Summary

    Overall, nTireCRM has had a profound impact on our work processes, helping us streamline operations, boost sales, and improve customer relationships. It's more than just a CRM software – it's a strategic tool that has become integral to our success.

    Positive

    The analytics and reporting features of nTireCRM have empowered us with valuable insights into our sales pipeline and customer behavior. By analyzing data trends and identifying patterns, we can make more informed decisions and tailor our marketing strategies accordingly. This has led to a noticeable increase in our conversion rates and overall revenue.

    Negative

    While nTireCRM does offer a mobile app, enhancing its usability and feature parity with the desktop version could greatly improve the experience for users who need to access the CRM while on the go.

    Read More...
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