PMS Cloud Integrations

Exelysis provides smart call routing through a system that organizes calls into groups, effectively maximizing the use of available agents. The Exelysis Contact Center enables each incoming call to be assigned multiple tags based on various attributes, facilitating precise management of each interaction. Agent groups serve as a crucial link between the call handlers and the agents themselves. These groups can be designed to reflect specific skills, departments, or campaigns, granting significant adaptability in configuring call routing strategies. Furthermore, groups can be combined into sets to develop intricate routing scenarios that cater to specific needs. As calls come in, the system dynamically queues them according to their characteristics, optimizing response times. Additionally, the incorporation of priority settings allows for meticulous control over the sequence in which calls are addressed, with advanced capabilities enabling agents to manage urgent calls while balancing their other responsibilities effectively. This comprehensive approach ensures that all calls are handled efficiently and with the attention they require.

Cosmetic Factory is a PLM SaaS solution designed for brands, manufacturers, and distributors within the cosmetics industry, offering a comprehensive set of tools necessary for global marketing, product management, and development of cosmetic items. It delivers professional assistance from the initial marketing brief all the way through to worldwide commercialization, covering essential processes such as formulation, testing, compliance with international standards, and the creation of pilot batches. Additionally, Cosmetic Factory can facilitate the design of packaging and labels, promoting effective collaboration across various departments through its integrated Project Management System (PMS). A standout element of this platform is the Formula Check, which utilizes Artificial Intelligence to assess if a formula adheres to regulations across different markets by evaluating the formula itself, along with the type of product and its target audience. Furthermore, the formulation cycle module enhances efficiency in new product development by incorporating an advanced raw material comparator and real-time regulatory compliance calculations, along with a host of other useful features. With its robust capabilities, Cosmetic Factory enables users to streamline their processes while ensuring adherence to industry standards.

REACH Factory is a comprehensive cloud-based software solution designed specifically for the chemical manufacturing sector. This platform includes an extensive regulatory knowledge database that encompasses over 380 international regulations and 300,000 chemical substances. It features several integrated modules, such as MAT Factory for regulatory compliance, SDS Factory for safety data sheet creation and management, SAFE Factory for managing chemical risks and assessing ICPE/SEVESO statuses, and SVHC Factory for tracking substances within articles. By consolidating these functionalities into a single platform, it eliminates the need for separate integrations and enhances user access control, streamlining operations for manufacturers in this complex industry. Additionally, this unified approach simplifies compliance management, enabling businesses to operate more efficiently and effectively in a highly regulated environment.