Panorama9 Integrations

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

ScalePad, which was formerly known as Warranty Master, provides an automated approach to effectively manage hardware, software, and warranty services. By becoming one of the over 8,000 partners, you can enhance your asset lifecycle management and gain vital insights that boost both productivity and profitability. Are you looking for an easy way to obtain in-depth insights on your hardware and software assets, including potential revenue streams, comparative asset data, and a comprehensive, sortable inventory? Watch our video to learn how ScalePad can streamline the asset management process for you! You can swiftly collect essential data from your integrations and handle both software and hardware together, minimizing downtime. Our easy-to-read reports are tailored for clarity, benefiting your team and clients alike while fostering stronger relationships through transparent and valuable information. With strong connections to manufacturers like Dell, HP, and Lenovo, ScalePad ensures that you have access to real-time, accurate, and updated data to keep you prepared for strategic decision-making. This cutting-edge platform is designed to evolve with your requirements, making it an indispensable resource for any organization aiming to enhance their asset management practices. By leveraging ScalePad's capabilities, you can significantly improve your operational efficiency and drive greater success within your organization.

ITBoost is an all-in-one IT documentation solution that brings together all necessary resources on a single platform. It streamlines the organization of documentation, key performance indicators, and client insights, ensuring a hassle-free experience. Crafted by ConnectWise, ITBoost provides a versatile dashboard equipped with advanced documentation capabilities, highlighting vital metrics from your external systems. With ITBoost, you can easily navigate all your MSP business applications, such as PSAs and RMMs. This tool enables you to handle your tasks effectively from one intuitive interface. By having all your essential tools consolidated in one location, you can significantly enhance your productivity and workflow efficiency. Embrace the simplicity and effectiveness of managing your IT documentation with ITBoost.

Experience a comprehensive solution that automates discovery, documentation, password management, and the creation of network diagrams. Trust us to conduct thorough site assessments. The Network Glue collector adeptly identifies all devices across your clients' networks, no matter the manufacturer. It also reveals setups within Active Directory, providing detailed information about the AD roles assigned to each workstation and server, while effortlessly importing AD users from both on-premises and hybrid systems. Say goodbye to overlooked devices and missing user data, as our system ensures that all network devices, along with user details from Azure AD and Active Directory—whether they are cloud-based, hybrid, or on-premises—are meticulously documented and updated in IT Glue. This documentation also extends to virtual network components in Hyper-V and VMware environments. Understanding that design isn't everyone's forte, Network Glue takes the reins in generating complex network diagrams for you. With unique icons that promote a swift grasp of network configurations, these diagrams are fully integrated with IT Glue, providing instant access to pertinent information upon selecting a device icon. Additionally, our solution not only streamlines operational workflows but also empowers IT teams to redirect their attention to other pressing responsibilities while ensuring that network documentation remains precise and up-to-date. This holistic approach transforms the way organizations manage their IT infrastructure, ultimately driving productivity and reliability.

MyGlue acts as a unified platform for collaboration and intranet communication, creating a seamless route for engaging with end-users effectively. It eliminates the hazards tied to insecure email exchanges, informal conversations, and fragmented discussions. As IT professionals face the challenge of managing an ever-growing array of devices, data, and user accounts, adding a collaboration and intranet solution to your resources allows for the secure and easy distribution of IT documentation while collaborating with end-users. Packed with features reminiscent of IT Glue, MyGlue includes essential tools such as a password vault, checklists, and advanced security options like audit trails, version history, and SOC 2 compliance, ensuring that end-users have everything they need for successful password and document management. The newly introduced MyGlue help center streamlines the sharing of crucial documents, providing useful guides and tutorials at your fingertips. Discover a holistic approach to managing communication, documentation, and password handling across your organization and all teams, guaranteeing that everyone remains connected and well-informed. This integrated solution not only enhances productivity but also fosters a collaborative atmosphere within your workplace, making it an invaluable asset for any organization. With MyGlue, your team can confidently navigate the complexities of modern IT management while staying synchronized and engaged.

ManageEngine's Identity Manager Plus offers a robust single sign-on (SSO) solution tailored for enterprises, enabling users to seamlessly access necessary applications with just one click. This platform, part of Zoho's IT division, empowers IT administrators to oversee and manage application access from a unified interface. By logging in once, users can enjoy secure access to a plethora of enterprise applications. The SSO functionality supports hundreds of popular applications available in the app catalog, as well as any SAML-based internal applications through custom integrations. Furthermore, administrators can monitor user activity, including which applications were accessed, the timing of access, and the sources of these connections, providing insights into application usage trends and identifying inactive users. User importation is simplified with direct integration from G Suite or Azure AD, and the built-in Zoho Directory facilitates the onboarding of contractors and temporary employees. Additionally, configuring SSO for various applications, adding users, and granting application access can all be efficiently managed from one central console, ensuring streamlined operations for IT teams. Overall, this solution enhances both security and user convenience across the enterprise.

Datto RMM is a comprehensive cloud-based platform that empowers Managed Service Providers (MSPs) to effectively oversee and safeguard their clients' IT environments with modern and dependable solutions. Its design focuses on minimizing complexity, expenses, and potential risks, ensuring a seamless experience for users. The platform boasts robust automation and monitoring capabilities, including ransomware detection, patch management, and remote access, enabling MSPs to proactively address IT challenges, swiftly react to incidents, and enhance customer service. Additionally, it features an all-in-one cloud backup and disaster recovery system that is image-based, facilitating cloud-to-cloud backups and rapid recovery of vital data across Microsoft 365 and G Suite applications. With support for both Windows and Mac systems, users can quickly backup and restore files and folders, while secure file synchronization and sharing are streamlined through a centrally managed collaboration system. Furthermore, the solution allows for the prompt and reliable restoration of servers, demonstrating its effectiveness as a comprehensive business continuity and disaster recovery tool for organizations of all sizes. This multifaceted approach ensures that MSPs can maintain high levels of service and operational efficiency for their clients.

Datto Workplace provides a robust platform for file synchronization and sharing tailored for managed service providers, ensuring top-notch security and operational efficiency. This business-centric collaboration tool enables users to access and share files seamlessly from various devices. It presents a straightforward and scalable solution suitable for all organizational roles, ranging from sales personnel to high-level executives. Users have the flexibility to adjust settings to align with specific business needs, facilitating an easy implementation process. Managed service providers can generate reports on system activities, monitor user engagement, and conduct on-demand audits. By integrating with essential business applications like Microsoft, G Suite, and Active Directory, users can collaborate securely across devices. Clients can rely on Datto Workplace's impressive 99.99% uptime and adherence to HIPAA, GDPR, and SOC 2 standards for compliance. The platform not only delivers the necessary security and mobility but also grants businesses the control they need for effective operations. This comprehensive approach ensures that organizations can maintain productivity while prioritizing data safety and compliance.