What is Patch Retention?

Patch Retention is an all-encompassing platform designed to boost customer retention by offering a wide range of tools that promote engagement and loyalty among clients. Its features include automated customer journeys, email and SMS marketing, a chat widget for seamless communication, as well as analytics and insights that aid businesses in understanding customer interactions. In addition, it provides referral programs and customer segmentation tools that enable companies to tailor their communications while gaining deeper insights into customer behaviors. A key component of Patch Retention is its RFM (Recency, Frequency, Monetary) analysis, which allows businesses to obtain detailed insights into their customer demographics, facilitating the development of highly effective retention strategies. By integrating these functionalities, Patch Retention aims to enhance customer loyalty, reduce churn rates, and support ongoing business growth. This comprehensive methodology not only strengthens the relationship between companies and their customers but also fosters a proactive approach to meeting customer needs. Ultimately, Patch Retention positions businesses to thrive in a competitive landscape by prioritizing customer satisfaction and engagement.

Screenshots and Video

Patch Retention Screenshot 1

Company Facts

Company Name:
Patch Retention
Date Founded:
2011
Company Location:
United States
Company Website:
patchretention.com

Product Details

Deployment
SaaS
Training Options
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Patch Retention Categories and Features

Customer Loyalty Software

CRM
Customer Activity Tracking
Loyalty Card System
Member Portal
No-Card Loyalty System
Rewards Management

More Patch Retention Categories

Patch Retention Customer Reviews

Write a Review
  • Reviewer Name: Robert G.
    Position: CEO
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set 1 out of 5 stars
    Layout 1 out of 5 stars
    Ease Of Use 1 out of 5 stars
    Cost 1 out of 5 stars
    Customer Service 1 out of 5 stars
    Would you Recommend to Others? 1 out of 10

    Beware

    1 out of 5 stars Date: Nov 02 2026
    Summary

    Never have I ever dealt with such poor customer service. Never ever, don't know how this Company exists

    Positive

    Nothing, Company is all talk with no resolution of any issues. Beware if you decide to use this product.

    Negative

    Poor customer service, unable to get return call from CEO after left numerous messages. They inflate number of contacts to include children that have no phone or email addresses and are unable to read.

    Customer service is very combative.

    Read More...
  • Previous
  • You're on page 1
  • Next