
Dialpad Support is an innovative AI-powered contact center solution designed to provide agents with instant access to resources that exceed customer expectations. Through the implementation of self-service virtual agents and AI chatbots, it effectively manages routine queries, resulting in reduced resolution times and enabling human agents to focus on more complex issues. The platform features live coaching supported by AI-driven scorecards and actionable insights, which aid managers in evaluating agent performance, delivering real-time support during calls, and optimizing workflows. Additionally, integrated Contact Center AI assesses both voice and chat sentiment to pinpoint areas that may cause friction, while intuitive dashboards and real-time analytics track crucial metrics such as average handling time, customer satisfaction ratings, and forecasting accuracy. Moreover, its seamless integrations with platforms like Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot unify customer interaction histories and data. With a resilient dual-cloud infrastructure, it guarantees enterprise-level stability, offering a 100% uptime service level agreement and robust disaster recovery solutions to ensure continuous service for users. In conclusion, Dialpad Support not only boosts operational efficiency but also nurtures deeper connections between agents and their customers, ultimately enhancing the overall customer experience.
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Evertune is the Generative Engine Optimization (GEO) platform that helps brands improve visibility in AI search across ChatGPT, AI Overview, AI Mode, Gemini, Claude, Perplexity, Meta, DeepSeek and Copilot.
We're building the first marketing platform for AI search as a channel. We show enterprise brands exactly where they stand when customers discover them through AI — then give them the precise playbook to show up stronger. This is Generative Engine Optimization, also known as AI SEO.
Why Leading Enterprise Marketers Choose Evertune:
Data Science at Scale: : We prompt across every major LLM at volumes that capture response variations and ensure statistical significance for comprehensive brand monitoring and competitive intelligence.
Actionable Strategy, Not Just Dashboards: We decode exactly what gets brands mentioned more and ranked higher, then deliver the specific content, messaging and distribution moves that improve your position.
Dedicated Customer Success: Our team provides hands-on training and strategic guidance to help you execute on insights and improve your AI search visibility.
Purpose-Built for AI as a Channel: Evertune was founded in 2024 specifically for how LLMs select and rank brands. While others retrofit SEO tools, we're architecting the infrastructure for where marketing is going: AI search with organic visibility today, paid placements and agentic commerce tomorrow.
Proven Leadership: Our founders helped build The Trade Desk and pioneered data-driven digital advertising. We've shepherded an entire industry through transformation before and have seen early adopters grab the competitive advantage. Our investors, including data scientists from OpenAI and Meta, back our vision because they see where this channel is heading.
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DeepCoder
DeepCoder, a fully open-source initiative for code reasoning and generation, has been created through a collaboration between the Agentica Project and Together AI. Built on the foundation of DeepSeek-R1-Distilled-Qwen-14B, it has been fine-tuned using distributed reinforcement learning techniques, achieving an impressive accuracy of 60.6% on LiveCodeBench, which represents an 8% improvement compared to its predecessor. This remarkable performance positions it competitively alongside proprietary models such as o3-mini (2025-01-031 Low) and o1, all while operating with a streamlined 14 billion parameters. The training process was intensive, lasting 2.5 weeks on a fleet of 32 H100 GPUs and utilizing a meticulously curated dataset comprising around 24,000 coding challenges obtained from reliable sources such as TACO-Verified, PrimeIntellect SYNTHETIC-1, and submissions to LiveCodeBench. Each coding challenge was required to include a valid solution paired with at least five unit tests to ensure robustness during the reinforcement learning phase. Additionally, DeepCoder employs innovative methods like iterative context lengthening and overlong filtering to effectively handle long-range contextual dependencies, allowing it to tackle complex coding tasks with proficiency. This distinctive approach not only enhances DeepCoder's accuracy and reliability in code generation but also positions it as a significant player in the landscape of code generation models. As a result, developers can rely on its capabilities for diverse programming challenges.
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DeepSeek R1
DeepSeek-R1 represents a state-of-the-art open-source reasoning model developed by DeepSeek, designed to rival OpenAI's Model o1. Accessible through web, app, and API platforms, it demonstrates exceptional skills in intricate tasks such as mathematics and programming, achieving notable success on exams like the American Invitational Mathematics Examination (AIME) and MATH. This model employs a mixture of experts (MoE) architecture, featuring an astonishing 671 billion parameters, of which 37 billion are activated for every token, enabling both efficient and accurate reasoning capabilities. As part of DeepSeek's commitment to advancing artificial general intelligence (AGI), this model highlights the significance of open-source innovation in the realm of AI. Additionally, its sophisticated features have the potential to transform our methodologies in tackling complex challenges across a variety of fields, paving the way for novel solutions and advancements. The influence of DeepSeek-R1 may lead to a new era in how we understand and utilize AI for problem-solving.
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