Seplex specializes in providing over-the-top (OTT) solutions, catering to operators worldwide with streamlined, robust, and adaptable offerings that encompass everything from content preparation and management to monetization, video delivery, multi-device applications, and real-time analytics. Our comprehensive OTT platform features middleware, transcoders, content delivery networks, digital rights management, multi-screen applications, set-top boxes, and analytics tools, all meticulously designed to empower operators on a global scale. This all-in-one approach streamlines the complexities of content delivery, ensuring that operators can effectively engage their audiences.
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Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically.
The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy.
Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA.
Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions.
Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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Outdoo AI
Outdoo is an unified AI roleplay and coaching platform designed for customer-facing teams to build real-world conversation skills and apply them consistently in live customer interactions. It brings practice, evaluation, and reinforcement into a single workflow so training improves what happens on real calls.
With Outdoo teams can create AI roleplay agents from realistic scenarios and deal-specific context, then evaluates performance using standardized scorecards. The same scoring approach can be applied across both practice conversations and live interactions, helping teams measure skills consistently. When gaps show up, Outdoo recommends targeted reinforcement such as focused practice drills and micro-learning to strengthen specific competencies, supporting onboarding and ongoing development.
For managers and enablement leaders, Outdoo offers dashboards that surface readiness, coaching activity, and skill progression across individuals and teams. These views connect practice performance with execution trends, making it easier to identify what is improving and where support is still needed.
Outdoo integrates with LMS, CRM, and conversation intelligence ecosystems, supports SCORM and xAPI, and works with 120+ tools to fit into existing workflows.
Key features include:
* AI roleplays based on real customer situations and deal context
* Consistent scorecards across practice and live conversations
* Skill-gap driven reinforcement with targeted micro-learning
* Visibility for managers into readiness and coaching impact
* Broad integrations across LMS, CRM, and conversation intelligence tools
Outdoo is used by organizations that want structured, measurable coaching programs that connect training directly to on-the-job performance.
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myQuest Skills
myQuest Skills represents a cutting-edge platform that leverages artificial intelligence to streamline skill development and assessment, empowering organizations to improve and measure skill execution through realistic, job-specific scenarios. By immersing learners in AI-enhanced simulations that replicate genuine workplace dialogues and decision-making, the platform delivers precise feedback aligned with defined skill standards. This method enables companies to understand how well their employees employ their skills in real-life situations, moving beyond mere monitoring of training program completions. myQuest Skills proves particularly advantageous for onboarding, coaching, readiness assessments, ongoing development, and certification efforts. It holds particular significance for positions that require direct client engagement, such as those in sales, customer service, leadership, management, and healthcare fields. Additionally, the platform supports managers and learning teams in pinpointing both skill strengths and potential improvement areas, while also allowing for the tracking of individual and team progress over time. This all-encompassing support not only enhances individual capabilities but also promotes a culture of lifelong learning and continuous skill advancement throughout organizations. As a result, myQuest Skills is transforming the way organizations approach workforce development and talent management.
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