What is Problem Solver?
A successful continuous improvement strategy within an organization hinges on its capacity to systematically monitor various issues, concerns, and knowledge. When a customer presents a problem, management seeks assurance that the team prioritizes the resolution of that issue effectively. To facilitate this, Omnex's Problem Solver serves as a comprehensive tool and knowledge repository, empowering customers to track, manage, and resolve problems efficiently. This innovative software consolidates all internal and external issues into a single, easy-to-navigate repository. It has been specifically developed to tackle a wide array of quality assurance challenges, including external, internal, environmental, health, and safety-related issues. Additionally, it is essential to establish clear metrics and timelines for the resolution of problems, encompassing aspects such as containment, corrections, corrective actions, reporting, and closure. Furthermore, offering suppliers the means to implement corrective actions is crucial in fostering a collaborative approach to problem-solving. By doing so, organizations can enhance their overall effectiveness in managing customer concerns and improving operational quality.
Integrations
No integrations listed.
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Company Facts
Company Name:
Omnex Systems
Date Founded:
1986
Company Location:
United States
Company Website:
www.omnexsystems.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Problem Solver Categories and Features
Knowledge Management Software
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Issue Tracking Software
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
