Progress Agentic RAG Integrations

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

Slack is a cloud-based service designed to improve collaboration on projects and facilitate communication within teams, specifically aiming to promote seamless interactions within businesses. It provides a comprehensive suite of tools and services all in one place, allowing for private channels that foster interaction among smaller groups, direct messaging to quickly convey information to colleagues, and public channels that facilitate conversations among members from various organizations. Compatible with multiple operating systems, including Mac, Windows, Android, and iOS, Slack offers an extensive range of features such as chat functions, file sharing, collaborative environments, instant notifications, two-way audio and video communication, screen sharing, document imaging, and activity tracking, among others. The platform's intuitive interface and diverse integration capabilities contribute to its popularity among teams striving to boost their productivity and enhance communication. Furthermore, users appreciate Slack's ability to streamline workflows and keep everyone connected, making it an essential tool for modern workplaces.

Dropbox Business goes beyond just providing secure file storage; it creates a versatile workspace that seamlessly unites teams, tools, and content. Users are enabled to create, store, and share their cloud content across a variety of applications, which includes Google Docs, Sheets, Slides, Microsoft Office files, and Dropbox Paper, in addition to traditional files saved in Dropbox. With Dropbox Spaces, all your files and cloud-based resources are consolidated, allowing for easy access to PowerPoint presentations alongside Google Docs, Trello boards, and other tools your team may use. Whether you're using a computer, mobile device, or a web browser, accessing your team's collaborative work is simple and efficient. By integrating platforms like Slack and Zoom, your team's files and discussions can be kept organized in one central location. Furthermore, the smart suggestions for files and folders enhance your team's ability to access critical content when it’s needed most. A strong and secure infrastructure, combined with administrative tools that provide enhanced control and visibility, ensures that your organization’s data remains safeguarded within Dropbox. This all-encompassing approach not only increases productivity but also nurtures collaboration among team members, significantly improving overall effectiveness. Ultimately, Dropbox Business is designed to adapt and grow with your team’s needs, making it an invaluable asset for modern workplaces.

New startups as well as established Fortune 500 firms, whether they engage in B2B or B2C markets, along with brand owners and resellers, are drawn to selling on Amazon due to the platform's massive reach of 300 million global customers. Through Fulfillment by Amazon (FBA), companies can opt to delegate logistics tasks such as shipping, returns, and customer support to Amazon, or they can choose to handle shipping on their own. Sellers benefit from a range of flexible selling plans, diverse product categories, and various fulfillment methods that cater to their unique business needs. Amazon adheres to four core principles: prioritizing customer satisfaction over mere competition, fostering a culture of innovation, striving for operational excellence, and maintaining a long-term vision for success. The company's goal is to become the most customer-focused organization on Earth, the top employer globally, and to provide the safest workplace imaginable. Their extensive offerings include customer reviews, one-click purchasing, tailored recommendations, Amazon Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle e-readers, Career Choice programs, Fire tablets, Fire TV, the Amazon Echo smart speaker with voice assistant Alexa, Just Walk Out technology, Amazon Studios for original programming, and the ambitious Climate Pledge aimed at promoting sustainability. With this vast range of services and innovations, Amazon is not just a marketplace but a transformative force in the evolution of commerce and the overall customer experience, constantly adapting to meet the changing needs of shoppers worldwide. This commitment to innovation ensures that Amazon remains at the forefront of the retail landscape.

Jira serves as a project management platform that enables comprehensive planning and tracking for your entire team’s efforts. Atlassian’s Jira stands out as the premier choice for software development teams aiming to effectively plan and create outstanding products, earning the trust of countless teams. It provides a variety of features designed to assist in the planning, tracking, and launching of top-notch software. In addition, Jira facilitates the organization and management of issues, task assignments, and the monitoring of team progress. The tool seamlessly integrates with leading development software, ensuring complete traceability from start to finish. Whether tackling minor tasks or extensive cross-department initiatives, Jira empowers you to decompose substantial ideas into actionable steps. It allows for effective organization of workloads, milestone creation, and dependency management. By linking tasks to overarching goals, team members can easily understand how their individual contributions align with the broader company objectives, ensuring everyone stays focused on what truly matters. Furthermore, with the aid of AI, Atlassian Intelligence proactively recommends tasks, streamlining the process of bringing your ambitious ideas to fruition. This not only enhances productivity but also fosters a collaborative environment among team members.

Effortlessly access, share, and store your files across various devices. You can start with a complimentary 15 GB of storage. Drive Enterprise charges companies based only on the actual storage used by their employees. It seamlessly integrates Google Docs, Sheets, and Slides, while also ensuring compatibility with Microsoft Office for a hassle-free user experience. Safeguard your photos, narratives, designs, recordings, videos, and more. With a Google Account, the initial 15 GB of storage is available at no cost. Files saved in Drive are accessible from any smartphone, tablet, or computer, meaning your documents can travel with you wherever you go. You can conveniently invite others to view, download, and collaborate on your files without the inconvenience of email attachments. Start your cloud storage journey with Drive for free today and enjoy the ease and flexibility it offers. With Drive, managing your files becomes an effortless part of your daily routine.

Microsoft Azure is a dynamic cloud computing platform designed to streamline the development, testing, and management of applications with speed and security. By leveraging Azure, you can creatively turn your ideas into effective solutions, taking advantage of more than 100 services that support building, deploying, and managing applications across various environments such as the cloud, on-premises, or at the edge, all while using your preferred tools and frameworks. The ongoing innovations from Microsoft ensure that your current development requirements are met while also setting the stage for your future product goals. With a strong commitment to open-source values and support for all programming languages and frameworks, Azure grants you the flexibility to create and deploy in a manner that best fits your needs. Whether your infrastructure is on-premises, cloud-based, or edge-focused, Azure is equipped to evolve alongside your existing setup. It also provides specialized services for hybrid cloud frameworks, allowing for smooth integration and effective management. Security is a key pillar of Azure, underpinned by a skilled team and proactive compliance strategies that are trusted by a wide range of organizations, including enterprises, governments, and startups. With Azure, you gain a dependable cloud solution, supported by outstanding performance metrics that confirm its reliability. Furthermore, this platform not only addresses your immediate requirements but also prepares you for the future's dynamic challenges while fostering a culture of innovation and growth.

Microsoft SharePoint is the modern enterprise platform for content collaboration, communication, and automation—built to thrive in the age of AI. As part of Microsoft 365, it enables organizations to connect people, data, and processes across secure digital workspaces. With Microsoft Copilot and SharePoint agents, users can create new sites with simple natural-language prompts, summarize pages, and uncover key insights from enterprise content. SharePoint combines intuitive templates, authoring support, and AI design tools to help teams rapidly build dynamic intranets and project hubs that reflect their brand identity. Each site is equipped with its own AI-powered agent, acting as a subject matter expert for context-specific information and document retrieval. SharePoint also simplifies complex business operations with automated workflows and intelligent document routing. Its advanced compliance, security, and identity management features ensure that sensitive information remains protected across the organization. Integration with Teams, Power Automate, and OneDrive allows users to collaborate in real time, co-author documents, and manage access effortlessly. The platform’s immersive content capabilities—including video, motion design, and multilingual support—enhance engagement and inclusivity. Trusted by millions worldwide, SharePoint helps enterprises unlock the full value of their content while advancing securely toward AI-driven productivity.

Amazon Simple Storage Service (Amazon S3) is a highly regarded object storage solution celebrated for its outstanding scalability, data accessibility, security, and performance features. This adaptable service allows organizations of all sizes across a multitude of industries to securely store and protect an extensive amount of data for various applications, such as data lakes, websites, mobile applications, backup and recovery, archiving, enterprise solutions, Internet of Things (IoT) devices, and big data analytics. With intuitive management tools, users can effectively organize their data and implement specific access controls that cater to their distinct business and compliance requirements. Amazon S3 is designed to provide an extraordinary durability rate of 99.999999999% (11 nines), making it a trustworthy option for millions of applications used by businesses worldwide. Customers have the flexibility to scale their storage capacity up or down as needed, which removes the burden of upfront costs or lengthy resource procurement. Moreover, the service’s robust infrastructure accommodates a wide array of data management strategies, which further enhances its attractiveness to organizations in search of dependable and adaptable storage solutions. Ultimately, Amazon S3 stands out not only for its technical capabilities but also for its ability to seamlessly integrate with other Amazon Web Services offerings, creating a comprehensive ecosystem for cloud computing.

OpenAI is committed to ensuring that artificial general intelligence (AGI)—characterized by its ability to perform most tasks that are economically important with a level of autonomy that surpasses human capabilities—benefits all of humanity. Our primary goal is to create AGI that is both safe and beneficial; however, we also view our mission as a success if we empower others to reach this same objective. You can take advantage of our API for numerous language-based functions, such as semantic search, summarization, sentiment analysis, content generation, translation, and much more, all achievable with just a few examples or a clear instruction in English. A simple integration gives you access to our ever-evolving AI technology, enabling you to test the API's features through these sample completions and uncover a wide array of potential uses. As you explore, you may find innovative ways to harness this technology for your projects or business needs.

Gemini is Google’s next-generation AI assistant designed to deliver intelligent help across research, creativity, communication, and task management. Built on Google’s most advanced AI models, including Gemini 3, it helps users understand complex topics, generate content, and solve problems through natural conversation. Gemini enables text, image, and video generation, allowing users to quickly turn ideas into visual and written outputs. Its grounding in Google Search ensures responses are informed, relevant, and easy to explore further through follow-up questions. Gemini supports hands-free and conversational brainstorming through Gemini Live, making it useful for presentations, interviews, and idea development. With Deep Research, Gemini can analyze hundreds of sources and compile detailed reports in a fraction of the time. The platform connects directly to Google apps like Gmail, Docs, Calendar, Maps, and YouTube to streamline everyday workflows. Users can build personalized AI helpers using Gems by saving detailed instructions and uploaded files. Gemini’s long context window allows it to process large documents, code repositories, and research materials in a single session. Multiple plans provide flexibility, from free access for students and casual users to premium tiers with higher limits and advanced features. Gemini is available across web and mobile devices for seamless access. Designed to adapt to different needs, Gemini supports consumers, professionals, educators, and enterprises alike.

Mistral AI is recognized as a pioneering startup in the field of artificial intelligence, with a particular emphasis on open-source generative technologies. The company offers a wide range of customizable, enterprise-grade AI solutions that can be deployed across multiple environments, including on-premises, cloud, edge, and individual devices. Notable among their offerings are "Le Chat," a multilingual AI assistant designed to enhance productivity in both personal and business contexts, and "La Plateforme," a resource for developers that streamlines the creation and implementation of AI-powered applications. Mistral AI's unwavering dedication to transparency and innovative practices has enabled it to carve out a significant niche as an independent AI laboratory, where it plays an active role in the evolution of open-source AI while also influencing relevant policy conversations. By championing the development of an open AI ecosystem, Mistral AI not only contributes to technological advancements but also positions itself as a leading voice within the industry, shaping the future of artificial intelligence. This commitment to fostering collaboration and openness within the AI community further solidifies its reputation as a forward-thinking organization.

Claude is a powerful AI assistant designed by Anthropic to support problem-solving, creativity, and productivity across a wide range of use cases. It helps users write, edit, analyze, and code by combining conversational AI with advanced reasoning capabilities. Claude allows users to work on documents, software, graphics, and structured data directly within the chat experience. Through features like Artifacts, users can collaborate with Claude to iteratively build and refine projects. The platform supports file uploads, image understanding, and data visualization to enhance how information is processed and presented. Claude also integrates web search results into conversations to provide timely and relevant context. Available on web, iOS, and Android, Claude fits seamlessly into modern workflows. Multiple subscription tiers offer flexibility, from free access to high-usage professional and enterprise plans. Advanced models give users greater depth, speed, and reasoning power for complex tasks. Claude is built with enterprise-grade security and privacy controls to protect sensitive information. Anthropic prioritizes transparency and responsible scaling in Claude’s development. As a result, Claude is positioned as a trusted AI assistant for both everyday tasks and mission-critical work.

GPT-4o, with the "o" symbolizing "omni," marks a notable leap forward in human-computer interaction by supporting a variety of input types, including text, audio, images, and video, and generating outputs in these same formats. It boasts the ability to swiftly process audio inputs, achieving response times as quick as 232 milliseconds, with an average of 320 milliseconds, closely mirroring the natural flow of human conversations. In terms of overall performance, it retains the effectiveness of GPT-4 Turbo for English text and programming tasks, while significantly improving its proficiency in processing text in other languages, all while functioning at a much quicker rate and at a cost that is 50% less through the API. Moreover, GPT-4o demonstrates exceptional skills in understanding both visual and auditory data, outpacing the abilities of earlier models and establishing itself as a formidable asset for multi-modal interactions. This groundbreaking model not only enhances communication efficiency but also expands the potential for diverse applications across various industries. As technology continues to evolve, the implications of such advancements could reshape the future of user interaction in multifaceted ways.

A streamlined model that excels in both text comprehension and multimodal reasoning abilities. The GPT-4o mini has been crafted to efficiently manage a vast range of tasks, characterized by its affordability and quick response times, which make it particularly suitable for scenarios requiring the simultaneous execution of multiple model calls, such as activating various APIs at once, analyzing large sets of information like complete codebases or lengthy conversation histories, and delivering prompt, real-time text interactions for customer support chatbots. At present, the API for GPT-4o mini supports both textual and visual inputs, with future enhancements planned to incorporate support for text, images, videos, and audio. This model features an impressive context window of 128K tokens and can produce outputs of up to 16K tokens per request, all while maintaining a knowledge base that is updated to October 2023. Furthermore, the advanced tokenizer utilized in GPT-4o enhances its efficiency in handling non-English text, thus expanding its applicability across a wider range of uses. Consequently, the GPT-4o mini is recognized as an adaptable resource for developers and enterprises, making it a valuable asset in various technological endeavors. Its flexibility and efficiency position it as a leader in the evolving landscape of AI-driven solutions.

Gemini 2.5 Flash is an AI model offered on Vertex AI, designed to enhance the performance of real-time applications that demand low latency and high efficiency. Whether it's for virtual assistants, real-time summarization, or customer service, Gemini 2.5 Flash delivers fast, accurate results while keeping costs manageable. The model includes dynamic reasoning, where businesses can adjust the processing time to suit the complexity of each query. This flexibility ensures that enterprises can balance speed, accuracy, and cost, making it the perfect solution for scalable, high-volume AI applications.