Pylon
Pylon offers an easy-to-use design software that enables you to generate precise proposals in under two minutes from virtually anywhere. As a unique feature, Pylon allows users to access high-resolution imagery directly within the application. The software also includes an award-winning 3D Solar Shading toolkit, which assists in identifying and monitoring shading effects throughout the seasons. With Pylon's load profile analysis and interval data analysis, your team can gain valuable insights into customer consumption trends. By examining load profiles and interval data, you can make more informed decisions. The use of interactive Web and PDF proposals, along with native eSignatures, can significantly enhance your ability to finalize solar proposals. Additionally, Pylon provides a fully integrated solar Customer Relationship Management (CRM) system that seamlessly works with its design software to streamline the proposal conversion process. The Pylon Solar CRM includes features such as two-way SMS and email communication, team and lead management, as well as ready-made deal pipelines to optimize your workflow. This comprehensive solution ensures that your team can collaborate effectively while maximizing opportunities in the solar industry.
Learn more
Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
Learn more
UtilityBilling
UtilityBilling is a reliable software designed for utility billing that enhances clarity and efficiency in your water services. This all-encompassing system removes the necessity for manual billing processes, significantly decreasing the workload associated with managing water utilities. By automating everyday tasks, it streamlines operations to boost productivity. The platform features a full billing solution, comprising bulk invoice creation, an advanced customer relationship management system, a user-friendly customer portal, and automatic notifications for bills and collections. Accessible from any web browser, UtilityBilling ensures convenient usage for all users, making it an essential tool for modern water businesses. With its robust capabilities, it not only simplifies billing but also fosters better relationships with customers.
Learn more
SAS Energy Forecasting
To enhance decision-making efficiency and effectiveness at various organizational levels, it is crucial to utilize a robust suite of automation tools, scalability options, statistical knowledge, and transparency, all informed by our extensive global experience with utilities. As the energy grid undergoes continuous transformation, employing a forecasting platform capable of processing large data sets is vital for generating insights that penetrate down to the circuit level. SAS Energy Forecasting has proven its effectiveness in delivering comprehensive insights derived from these vast data pools. By offering results that are repeatable, scalable, traceable, and defensible, this solution markedly improves forecasting accuracy across numerous locations and levels of data aggregation. The forecasts generated are not only transparent and thoroughly documented but also enhance communication between internal teams and external stakeholders, thus helping to mitigate the risk of incurring substantial regulatory fines. Additionally, leveraging all available data enables the optimization of investments in smart meters and advanced metering infrastructure, which in turn leads to enhanced operational outcomes. This holistic strategy guarantees that utilities remain responsive and well-informed in an ever-evolving energy environment, ensuring they can adapt to changes swiftly and efficiently. By prioritizing these advanced methods and tools, organizations can position themselves favorably for future challenges in the energy sector.
Learn more