What is Quadient Customer Journey Mapping?
Improve collaboration among different business departments by implementing customer journey maps that effectively integrate digital and physical communication channels, leading to immediate enhancements in customer experience (CX). Quadient's Customer Journey Mapping simplifies how stakeholders across your organization can access and refine the extensive range of customer communications through a centralized online platform. By linking journey maps to every digital and physical interaction—such as contracts, statements, emails, multimedia content, and digital advertisements—you can achieve full transparency and ensure a consistent connection between communications and every touchpoint in the customer journey. Encourage internal collaboration and support real-time feedback by utilizing social commenting features. Take timely action to boost the customer experience while seamlessly integrating journey maps with various customer communications management (CCM) systems to improve operational efficiency and effectiveness. This comprehensive strategy not only empowers organizations to foster a more responsive and customer-focused environment but also encourages innovative solutions to emerge from collaborative efforts among teams.
Pricing
Price Overview:
Contact Quadient for pricing details.
Integrations
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Company Facts
Company Name:
Quadient
Date Founded:
1924
Company Location:
France
Company Website:
www.quadient.com/en-int/resources/quadient-customer-journey-mapping
Product Details
Deployment
SaaS
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Quadient Customer Journey Mapping Categories and Features
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates