RealPresence Reviews

Dialpad Connect is an advanced, AI-powered customer communications platform designed to unify voice calls, video meetings, and team messaging into a single, intuitive experience that enhances productivity and customer satisfaction. Its intelligent features include real-time call transcription, automated voicemail transcription, AI-generated conversation summaries, and actionable recommendations that keep users focused and informed during every interaction. The platform integrates seamlessly with a wide array of popular business tools such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and Hubspot, enabling organizations to streamline workflows and centralize communication data. Built on a robust dual-cloud infrastructure, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA, comprehensive disaster recovery, and 24/7 customer support. It meets strict security and privacy standards, including GDPR, HIPAA, SOC 2, ISO certifications, and LGPD compliance, ensuring sensitive data is well protected. Dialpad’s AI capabilities extend to providing live coaching to agents during calls, facilitating better sales outreach, and offering real-time analytics to boost operational efficiency. The platform caters to businesses of all sizes, from startups to global enterprises, helping them transform their communication strategies. Dialpad Connect simplifies complex communication needs into a unified platform that supports inbound and outbound contact centers, cloud phone systems, and virtual collaboration. Its flexibility and scalability allow organizations to adapt and grow while maintaining exceptional customer experiences. Ultimately, Dialpad Connect turns everyday conversations into actionable insights that drive business growth.

RingCentral RingEX is a robust cloud-based telephony solution designed to enhance your company's communication efficiency. With enterprise-level communication functionalities like voice, fax, and text, along with the flexibility of BYOD (bring your own device), it enables you to operate from virtually anywhere. The platform's essential features encompass automatic call recording, conferencing capabilities, and unlimited local and long-distance calls. Additionally, RingCentral RingEX offers personalization options, allowing you to tailor call management settings such as call forwarding, message alerts, and notifications for missed calls to fit your specific requirements. This adaptability makes it a versatile choice for a wide range of business environments.

Experience hassle-free video conferencing, screen sharing, and messaging designed for teams of various sizes with RingCentral Video, facilitating remote work from any location. Enjoy crystal-clear voice and video quality that creates the illusion of being in the same physical space, bolstered by a remarkable uptime of 99.999% and excellent audio-visual fidelity. There’s no requirement for any downloads, as you can effortlessly join or host meetings with a simple click through your web browser or the RingCentral application. Connectivity is seamless, allowing you to switch between your mobile device and desktop with ease. Protect every meeting with top-notch enterprise-grade security, which is reinforced by independent verification of RingCentral's safety protocols, ensuring a solid commitment to user privacy. Accessing meetings via the browser or app guarantees that all conversations remain private and secure. Boost efficiency before, during, and after meetings with a fully integrated messaging platform and a cutting-edge business phone system that keeps your team connected and productive. The combination of convenience and security provided by RingCentral Video empowers teams to collaborate effectively, regardless of their geographical location. Moreover, the user-friendly interface makes it easy for everyone to engage and contribute, enhancing overall collaboration.