CallShaper
An All-In-One Call Center Solution
CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations.
The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing.
CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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QuantaStor
QuantaStor is an integrated Software Defined Storage solution that can easily adjust its scale to facilitate streamlined storage oversight while minimizing expenses associated with storage. The QuantaStor storage grids can be tailored to accommodate intricate workflows that extend across data centers and various locations. Featuring a built-in Federated Management System, QuantaStor enables the integration of its servers and clients, simplifying management and automation through command-line interfaces and REST APIs. The architecture of QuantaStor is structured in layers, granting solution engineers exceptional adaptability, which empowers them to craft applications that enhance performance and resilience for diverse storage tasks. Additionally, QuantaStor ensures comprehensive security measures, providing multi-layer protection for data across both cloud environments and enterprise storage implementations, ultimately fostering trust and reliability in data management. This robust approach to security is critical in today's data-driven landscape, where safeguarding information against potential threats is paramount.
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Fluentgrid MDMS
Fluentgrid MDMS enables utility companies to fully leverage meter data across their operations by proficiently managing information collected from meters and various devices within the smart-grid ecosystem. The system systematically loads, validates, organizes, and stores this data, making it easily accessible for both internal and external downstream applications used by the utility. It includes vital features for Validation, Estimation, and Editing (VEE), along with functionalities for data aggregations, event subscriptions, bill determinants, and the execution of AMI rollout initiatives. As a true commercial off-the-shelf (COTS) solution, Fluentgrid MDMS can be rapidly integrated with prominent meter head-ends in targeted markets. Furthermore, the platform operates in real time, enabling it to identify anomalies, detect inefficiencies, forecast future demand, and send automated alerts and notifications that assist in resolving issues promptly. This all-encompassing strategy not only boosts operational efficiency but also greatly enhances customer satisfaction by ensuring precise billing and reliable service delivery. Ultimately, Fluentgrid MDMS stands out as a pivotal tool in transforming utility operations for the better.
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GridOS
GridOS is an innovative software platform designed specifically for grid orchestration, enabling utility companies to effectively navigate the energy transition by providing sophisticated tools that simplify the challenges of a sustainable energy grid while improving reliability, resilience, and security amidst the growing integration of renewable energy sources, the rise of distributed energy resources (DER), severe weather conditions, and cyber threats. This extensive suite includes a robust array of interconnected solutions that deliver real-time analytics, optimization, and control over transmission, distribution, market dynamics, and DER ecosystems. Furthermore, the GridOS Data Fabric seamlessly integrates and contextualizes both decentralized grid information and IT/OT data through efficient metadata cataloging and federation, supporting various functionalities such as outage management, predictive analytics, grid automation, and compliance monitoring, all without the need for programming expertise. As a result, GridOS serves not only as an essential tool for utilities but also empowers them to excel in an increasingly intricate energy environment while adapting to emerging challenges.
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