What is RepairDesk?

RepairDesk is a contemporary management solution tailored for repair shops, designed to enhance efficiency in single-location businesses, multi-location operations, franchises, and mail-in repair centers. This versatile software caters to various sectors such as mobile devices, computers, drones, timepieces and jewelry, footwear, small machinery, and beyond. With its robust features, RepairDesk enables users to monitor repair tasks, oversee inventory, place stock orders, and optimize the overall functioning of their repair facilities, making it an indispensable tool for any repair business looking to thrive in a competitive market. Additionally, its adaptability ensures that it meets the unique needs of different industries effectively.

Pricing

Price Starts At:
$99.00/month/user
Price Overview:
Lite +
1 User Account
75 tickets & invoices per month
Free Trial Offered?:
Yes

Screenshots and Video

Company Facts

Company Name:
RepairDesk
Date Founded:
2014
Company Location:
United States
Company Website:
www.repairdesk.co
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Product Details

Deployment
SaaS
Windows
Mac
iPhone
iPad
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
11-50
Target Organization Types
Mid Size Business
Small Business
Enterprise
Startup
Supported Languages
Arabic
Chinese (Mandarin)
Dutch
English
French
German
Japanese
Spanish
Ukrainian

RepairDesk Categories and Features

Repair Shop Software

Barcode Support
Billing & Invoicing
CRM
Intake Forms
Inventory Management
Parts Inventory Management
Point of Sale (POS)
Repair Tracking
Work Order Management

Point of Sale Software

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Jewelry Store Management Software

Appraisal Management
Commission Management
Consignments
Customer Purchase History
Jewelry Design
Marketing Management
Multi-Store Management
Pricing Management
Repair Tracking
Supplier Management
Wholesaler Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

HVAC Software

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Appointment Reminder Software

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

RepairDesk Customer Reviews

Write a Review
  • Reviewer Name: Jesse R.
    Position: Owner
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Not just the best software in the industry, but the best people running it!!

    Updated: Jul 05 2023
    Summary

    My experience is unbelievable. Usman actually cares about you on a personal level trust me. If you have questions concerns anything they will be answered, and not by an assistant or another employee Usman will be there to answer. I saw a quote from him that every business owner should live by, "Make friends with your customers, period"

    Positive

    Everything from the easy-to-use interface to the wealth of knowledge that is provided by RepairDesk even without the software subscription they tell you exactly how to make a successful business.

    Negative

    I guess the only downside is well I cant think of one.

    Read More...
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