RepairDesk Reviews & Ratings

RepairDesk

5.0 out of 5 stars
Fixably Reviews & Ratings

Fixably

5.0 out of 5 stars

Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Ratings and Reviews 3 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

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What is RepairDesk?

RepairDesk is a contemporary management solution tailored for repair shops, designed to enhance efficiency in single-location businesses, multi-location operations, franchises, and mail-in repair centers. This versatile software caters to various sectors such as mobile devices, computers, drones, timepieces and jewelry, footwear, small machinery, and beyond. With its robust features, RepairDesk enables users to monitor repair tasks, oversee inventory, place stock orders, and optimize the overall functioning of their repair facilities, making it an indispensable tool for any repair business looking to thrive in a competitive market. Additionally, its adaptability ensures that it meets the unique needs of different industries effectively.

What is Fixably?

Fixably is a cloud-based software solution designed to enhance repair management processes, thereby reducing both time and costs associated with each repair project. Repair shop technicians often find themselves bogged down by administrative duties, time that could be better spent focusing on actual repairs and enhancing the service experience for customers. Recognizing this challenge, we, as service professionals ourselves, developed Fixably to automate the mundane tasks that do not involve repairs. - Our software empowers technicians to manage repairs with greater efficiency, allowing them to dedicate more time to hands-on technical work. Each technician benefits from insights gained from the analysis of over a million repairs recorded in Fixably. - For business owners, Fixably provides valuable insights into performance and financial management, enabling significant automation of around 80% of routine tasks and offering detailed data oversight. - The platform guarantees a seamless end-to-end customer experience, made possible through its integrated communication features that facilitate effective interaction. With the recent enhancements to our Apple GSX API integration, Fixably stands out as the premier choice for Apple Authorized Service Providers. This integration streamlines the repair management process by eliminating the need to switch between different software applications, allowing users to efficiently create repairs, order parts, access articles, and receive clear guidance directly through the Fixably interface. Overall, Fixably not only simplifies the repair process but also significantly boosts productivity and customer satisfaction across the board.

Media

Media

Integrations Supported

QuickBooks Online
Stripe
Tyro EFTPOS
Mailchimp
PayPal
QuickBooks Online Advanced
Square Appointments
Square POS
Square Payments
Square for Retail
Xero

Integrations Supported

QuickBooks Online
Stripe
Tyro EFTPOS
Google Maps
Moneris
Slack

API Availability

API Availability

Has API

Pricing Information

$99.00/month/user
Lite +
1 User Account
75 tickets & invoices per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

RepairDesk

Date Founded

2014

Company Location

United States

Company Website

www.repairdesk.co

Company Facts

Organization Name

Fixably

Date Founded

2015

Company Location

Finland

Company Website

fixably.com

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management

Help Desk

Alerts / Escalation
Community Forums
Customizable Branding
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Maintenance Scheduling
Mobile Access
Routing
Scheduling
Service History Tracking
Work Order Management

Jewelry Store Management

Commission Management
Marketing Management
Multi-Store Management
Pricing Management
Repair Tracking
Supplier Management
Wholesaler Management

Point of Sale

Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Repair Shop

Barcode Support
Billing & Invoicing
CRM
Intake Forms
Inventory Management
Parts Inventory Management
Point of Sale (POS)
Repair Tracking
Work Order Management

Categories and Features

Appliance Repair

Not specified

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Shipping Management
Special Order Management

Point of Sale

Barcode Scanning
Electronic Signature
Multi-Location
Retail POS
Returns Management

Repair Shop

Barcode Support
Billing & Invoicing
CRM
Intake Forms
Inventory Management
Parts Inventory Management
Point of Sale (POS)
Repair Tracking
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Routing
Scheduling
Task Management

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