Repfabric Reviews

It was easy to pick up navigating the system, and the interface feels intuitive, user-friendly, and simple to use even for first-time users.

I use this system for entering PO's and Invoices able to do so with ease. The AI features make this very convenient too!

The AI tool can be finicky at times, but it performs very well when it’s working properly.

Rep Fabric is a MUST for any sales rep agency. It has helped us close more commercial projects by keeping the team honest and reminding them to follow up.

Very intuitive and easy to use
GREAT for tracking and following up on Projects
If you give out Samples or Lend tools to contractors great tracking tool built in
All your contracts are in 1 place and easy to access online or via app
Best mobile app

No "cons" per say but one feature that I do wish existed is that Rep Fabric could integrate w/ quick books so sales data can be streamlined to be added to won projects or jobs etc.

Very solid CRM because it fits our company's niche (SMG) with multi-line sales reps, manufacturers, and distributor teams. It reduces administrative friction and brings together sales, commissions, and customer data in context.

It feels like it is built for reps, not generic businesses. I appreciate that it understands my unique workflows of multi-line selling and commission-driven sales — unlike standard CRM platforms like Salesforce or HubSpot that often need heavy customization.

The mobile app - it's slower in performance, has dated interface elements and is missing some features

So far, the experience I've had has been great. I haven't even used Repfabric at is full potential as there are many features I do not use on a daily basis. I would 100% recommend this CRM as it is perfect for Reps.

What I enjoy the most about Repfabric is that it is a very intuitive tool and easy to use. Its interface is super user-friendly and it gives the chance to be on the same page with peers, clients and manufacturers.

I believe that the Activity Journals could have more "Type" options, or have the chance to put your own custom "Type" for the AJ.

Overall experience has been positive. It has allowed an easy review our sales teams' activity. I am also more concerned about database maintenance and see value in our customer database. Next step for me is incorporating our quotation side into this and am looking forward to when that happens.

Refabric has a simple on-boarding process allowing for quick adoption from our sales team. the fact that it allows us to easily import contacts to build and maintain the database is a homerun for me. Note that we are early in the process and have identified that we may want to expand the platform to our inside team.

I really cannot think of anything at the moment. That said, I was not directly involved in the set-up process. I review our sales teams notes on a daily basis and occasionally add a note on my own.

Repfabric is a strong niche solution for independent sales reps, manufacturers, and agencies that need tools tailored to commission tracking, territory management, and multi-line sales. It fills a gap that generic CRMs struggle with and provides real value to its target audience. While the user interface and mobile functionality could use some modernization, the core functionality is solid and highly relevant.

This platform provides industry specific features towards manufacturers reps such as territory management, pipeline tools, and call/email/meeting logs.

The only con would be the website format appears slightly dated. It is totally functional just has a more dated appearance.

I am very impressed with the quality of this CRM software. Support is available on an as needed basis.

1. Easy communication with other CRM software.
2. Straight forward data entry to maintain healthy sales pipeline.
3. Ability to tag specific product lines to each customer and prospect.
4. Ability to attach Outlook emails to opportunities for best tracking.
5. Modifiable fields for opportunities being entered and tracked.

1. Inconsistent notifications for opportunity follow up reminders.

Repfabric has made keeping track of my sales day and notes incredibly easy and is a great time saver.

It is very easy to use and makes saving my notes very quick and easy. The speech to text feature while using my phone is great. The ability to add customers and companies on the fly is very helpful, especially when you can add someone with just a first name.

I do not have anything bad to say about using Repfabric,

I use it all day every day for contact info, maps of customers, activity reports, samples out to customers, etc.

It's fast, keeps thorough records of your accounts. Helps keep track of samples and contact information!

There are some small squares you have to click on to input data, it's harder for me with my vision.

Easy to learn, organized, fast, low system outages, and AI. The only thing I wish it had was a CEM Matrix.

This system uses many unique things such as AI and a tool in outlook that will link emails/contacts.

- No CEM matrix that you can use to link with OEMs

Great tool and helped us to organize our company. We were able to link quotes and emails which help us to keep on track with opportunities and follow up with clients.

Keep our company organized. We could organize our data, commissions, payments, quotes, opportunities, and great tool to follow up and track all leads.

heavy software sometimes gives error. we think software design should be updated.

Nothing but praises to the Repfabric software and team. Very responsive and support by the team! Can’t be any happier!!!!!

Organization and full transparency. Helps keep me rolling and keeps me on track! I can keep track of quotes and opportunities that helps with follow up

Small bugs but Pam is very responsive and it’s mostly because I’m new to it.

It’s a great product that we just scratching the surface of it’s capabilities. I tell anyone in our industry who will listen that Repfabric is worth the investment.

They understand our industry and pain points. John has created a product that is relevant to our business.

Team buy-in and implementation is hard. However, that is relevant with any crm. The advantage is this platform has benefits to our individual team members and has helped with the buy-in from each of our team members.

There are several benefits I enjoy. Super easy to do expense reports. I like the GPS maps let you know who is close by when visiting a customer.

I like being able to track a project and make sure we land them. It makes it easier to recall which ones are still on the hook.

I don't like that I sometimes forget to use it. I personally haven't come across any negatives.

I believe this has helped our sales team track wins and losses and keep up with ongoing changes in companies,

The site and mobile app are user friendly. We are able to keep an up-to-date contact list as well as track progress of each customer.

Honestly, getting the daily emails which is very juvenile. So, nothing comes to mind.

Overall the application is very useful at keeping our projects and customer database all in one place. Customer service is great and there are new features constantly being introduced.

As a system admin. I like how you can keep track of all your tickets on their portal and you can see what stage your inquiry is at. Also everyone is friendly - especially Kim K, she is the best!

Some tickets take much longer to get resolved than others.

Repfabric has been an exceptional enhancement to our business and has contributed to our tremendous growth in the three years that we have used the platform. I would highly recommend Repfabric accordingly.

Managing commissions has been made significantly easier and more efficient, reporting and CRM elements are robust.

Responsiveness or consideration of enhancements is not always timely.

Great experience so far! It’s easy to use and A great resource for all the information at my fingertips.

The best thing about RP for me is the mobile app. I am in Outside Sales, so gathering information is crucial. With all the information I gather in the day, it’s easy to use in between sales calls, so I don’t miss Anything.

Also, using Siri Helps me get my information in the app, super fast!

No cons. Sometimes the system updates and I’m unable to use, but I’ve noticed this is typically on the weekends.

Overall, this CRM is a solid choice for manufacturing reps who need an efficient, user-friendly solution to manage their customer interactions. With great support, useful features, and seamless email integration, it really helps streamline daily tasks and improve productivity.

This CRM is a fantastic tool for manufacturing reps. I work for a manufacturers rep agency and it has helped us improve tremendously. It’s incredibly easy to use, making it a breeze to manage client relationships without a steep learning curve. Logging interactions is straightforward, helping you keep track of every touchpoint with customers effortlessly. The email compatibility is a huge plus, seamlessly integrating communication and eliminating the need to jump between platforms. On top of that, the customer service and support are excellent — responsive, helpful, and always ready to assist.

The only drawback I’ve noticed is that the mobile app can be a little slow at times on my phone. However, aside from that minor issue, I can’t think of any other downsides.

We tested and implemented several CRM platforms with little success before we found RepFabric. We have been with Repfabric for 5+ years now and have never looked back.

Repfabric combined two programs into one for us, making both more efficient and effective for our sales people. All the necessary sales data is clean and available to our reps, making them more effective in planning their sales days. The CRM entry only asks for the necessary data, keeping our reps in the field longer.

Learning how to pull the most effective reports has a bit of a learning curve.