What is Reviato?
Reviato is a specialized software designed for the hospitality industry, focusing on review analytics for venues such as restaurants, cafés, boutique hotels, and guesthouses. This innovative platform consolidates customer feedback from major sites like Google, TripAdvisor, Booking.com, Airbnb, and Facebook into one intuitive dashboard, allowing users to identify sentiment trends, recurring themes, and pressing concerns that require attention. By leveraging Reviato, hospitality teams can quickly understand what guests appreciate or dislike, thus avoiding the tedious process of analyzing each review individually. Consequently, businesses are empowered to concentrate on improving guest experiences through actionable insights, rather than getting lost in a vast array of feedback. Additionally, this streamlined approach helps establishments stay ahead of customer expectations by proactively addressing issues and enhancing their service offerings.
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Reviato Customer Reviews
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Complete feedback solution
Date: Sep 16 2026SummaryWe run a hotel and needed a clearer way to hear guest issues before they turned into public reviews. Reviato gives us a private QR / link path after stay so guests can tell us first, and we get low-rating alerts while the stay is still fresh enough to recover. On the public side, we read Google, Tripadvisor, Booking.com signals in one place with aspect and sentiment themes, which beats jumping between tabs. Favourite parts for us are It is still another tool to check, and connecting every source takes a bit of setup, but the private-first loop matches how our managers actually work. I would recommend it to other hoteliers who want ops-ready feedback rather than vanity dashboards.
PositiveThe appraisals inbox, recovery follow-up when guests consent, and spotting repeated themes (cleanliness, staff, speed) instead of reacting to one-off noise.
Also we love we can collect customer private details so we can stay in touch and develop campains on top of that.NegativeI wish the interface allow to change the language to spanish.
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