SAP Joule Reviews

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

Completely managed machine learning tools facilitate the rapid construction, deployment, and scaling of ML models tailored for various applications. Vertex AI Workbench seamlessly integrates with BigQuery Dataproc and Spark, enabling users to create and execute ML models directly within BigQuery using standard SQL queries or spreadsheets; alternatively, datasets can be exported from BigQuery to Vertex AI Workbench for model execution. Additionally, Vertex Data Labeling offers a solution for generating precise labels that enhance data collection accuracy. Furthermore, the Vertex AI Agent Builder allows developers to craft and launch sophisticated generative AI applications suitable for enterprise needs, supporting both no-code and code-based development. This versatility enables users to build AI agents by using natural language prompts or by connecting to frameworks like LangChain and LlamaIndex, thereby broadening the scope of AI application development.

The AI Development platform by Celonis equips companies with the tools to develop and deploy powerful AI copilots, assistants, and agents that are intricately connected to a digital representation of their operational workflows. These Process Copilots serve as generative AI chatbots designed for specific situations, providing quick insights into operational processes through a user-friendly chat interface. They are capable of addressing urgent questions related to performance metrics and procedures, generating visual data representations such as graphs and tables, and identifying potential improvements in key performance indicators. This approach allows businesses to effectively enhance their understanding of processes, leading to better decision-making and improved operational efficiency. Users can take advantage of the annotation builder feature, which organizes information from diverse sources such as emails, service tickets, and other unstructured text formats, utilizing generative AI to uncover valuable process insights. For example, it can systematically categorize customer service requests and assess risks linked to material transfers across facilities, enabling AI assistants to provide actionable suggestions for evaluation and approval. Through this innovative framework, organizations can drastically change their interaction with operational data, rendering it more accessible and actionable than it has ever been before, ultimately fostering a culture of data-driven decision-making. By leveraging these advanced tools, businesses can continuously adapt and refine their strategies for sustained growth and success.