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What is SMS-iT?

SMS-iT CRM is an advanced, communication-oriented platform designed to enhance sales and marketing efforts with a semi-sentient edge.

This comprehensive system is built for ongoing development, providing a wide range of tools aimed at lead generation, customer engagement, sales management, and client retention. Featuring over 50 tailored sales and marketing utilities such as integrated artificial intelligence, unlimited calling and texting, a smart inbox with various messaging channels, a funnel and website builder, a social media scheduling tool, an appointment booking system, and more, SMS-iT empowers organizations to achieve their objectives.

One of the standout attributes of SMS-iT is its semi-sentient capability, enabling the platform to understand text inputs, deliver contextually appropriate suggestions or responses, and learn from user engagement to improve future interactions.

Additionally, SMS-iT CRM sets itself apart with unique offerings like SIM card integration, sophisticated AI features for messaging and marketing, access to a network of 30 SMS gateways, and innovative blockchain and IoT functionalities. Customized to accelerate business growth and streamline monthly software costs, SMS-iT CRM is a dynamic tool that positions businesses for success in ever-evolving markets. As businesses adapt to changing environments, the versatility of SMS-iT ensures that they remain competitive and responsive to their customers' needs.

Pricing

Price Starts At:
$299/month
Price Overview:
Artificial Intelligence
Text (SMS, MMS, RCS)
Smart Inbox – No AI
Pipelines
SMS Gateways & SMPP – Unlimited Messaging and Calling
22+ Smart Tools – No AI & Smart Analytics
Voice (Broadcast, Smart Dialer with Customer Connect, Receiptionist – IVR, Extensions)
Social with 22+ Channels
Email with SMTP Gateway
Campaigns
Lead Management
Link Tracking Automation
Tag-iT
Website Chatbot
Quotes
Text to Join
Missed Call Messaging
Email Verification
Unibox and Multiple Email Accounts
Power Dialer + Multi-Line Dialer
Bulk Social (e.g, send bulk messages with WhatsAPP, Facebook, Instagram, etc)
Appointment Booking AI Bot
Workflow Automation
Ecommerce Suite
Email Warming
Connect - Smart Video Conferencing
Blockbook
Geo Targeting
Smart Scraper – Contact Data Completer
Smart Database
Social Planner
Reputation Manager
Contracts
Blogger
SMS-iT GPT
Staff AI (AI Powered Virtual Assistance)
Tracks
Metaverse
Fax
Appointments
QR Code Builder
Smart Analytics
Notepad
Phone Number Validation & Lookup
Smart Contact Management
Templates
Activity Logs
Leads Reports
Unlimited Keywords
Unlimited Team Accounts
Smart Numbers Management
Smart Compliance Management
Tons of integrations
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, SMS-iT provides an API

Screenshots and Video

Company Facts

Company Name:
SMS-iT
Date Founded:
2021
Company Location:
United States
Company Website:
smsit.ai
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

SMS-iT Categories and Features

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

SMS-iT Customer Reviews

Write a Review
  • Reviewer Name: Loksmi Camille T.
    Position: Virtual Assistant
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    SMS-IT is an excellent tool

    Updated: Jan 10 2023
    Summary

    SMS-IT is an excellent tool for small businesses and up. It’s easy to use, efficient, and cost-effective.

    Positive

    As a user of this product I must say that it is very easy to use, they also offer a friendly-price and tech savvy software.

    Negative

    There's no negative about this product that I encountered.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    the only product you need for sms marketing

    Date: Jul 26 2023
    Summary

    Wanna get massive response from your campaigns? The best path to increased conversions is SMS marketing. SMS-It is the only platform you need to make a big impact.

    Positive

    This SMS platform is exceptional! 🚀 It offers a wide range of features to meet all your communication needs. From sending SMSes and conducting polls to using QR codes and automating campaigns, it has it all. But here's the game-changer: the high impact of text messages. Unlike social media posts, emails, or Google ads, text messages have unmatched reach and engagement. People rarely miss them, ensuring your message gets the attention it deserves! 💥

    For an effective way to connect with your audience and make a lasting impact, I highly recommend this platform. Don't miss out on the opportunity to maximize your reach and influence! ✨

    Negative

    it's a bit clunky to set up and the documentation is really boring.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Founder
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The only SMS platform necessary

    Date: Jul 26 2023
    Summary

    This SMS platform is exceptional, offering a wide range of features like sending SMSes, conducting polls, using QR codes, and creating automated campaigns. What sets it apart is the high impact of text messages - people rarely miss them compared to social media posts, emails, or Google ads. I highly recommend this platform for effectively reaching your audience.

    Positive

    This is just an all around solid platform for getting the message out to your people. lots of options and it's guaranteed to convert more leads into customers

    Negative

    very clunky to setup and the documentaton is boring

    Read More...
  • Reviewer Name: Erick S.
    Position: Marketing Consultant
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing Marketing Software

    Date: Jan 25 2023
    Summary

    Overall my experience has been great, version 2 will be coming out soon very excited to grow with this software.

    Positive

    I love this app because it is a one-stop shop for marketing automation. It is so easy to use and has amazing features that are important for my business. I love that I have the option to send messages to my contacts or my leads, and the app will automatically find out who you're talking too. I love that I can have a branded text message or a generic text message, depending on my needs. The price is also very affordable for the amount of services that I get. I also love that I can track my campaign performance with the software and see who responded and why.

    Negative

    SMS-iT is still very new software and is only going to get better.

    Read More...
  • Reviewer Name: Elina S.
    Position: Marketing Consultant
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Sweet System

    Date: Dec 24 2022
    Summary

    SMS-It is one of the best systems that I had purchased. I do recommend this system the customer service is excellent, and they respond to you fast. They always working on their system and keeping you up to date with the new features.

    Positive

    I most like the software because it has features that other SMS software doesn't have. It is powerful software.

    Negative

    At this point that so far I don't see any cons to this system.

    Read More...
  • Reviewer Name: Mohammed N.
    Position: Founder
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Messaging platform with a great potential

    Date: Jun 24 2022
    Summary

    The potential for this tool is massive. Of course, messaging technology can a technical topic, but don't let that put you off. And considering a study reported that SMS has eight times the response rate of email, I'm looking forward to engaging with my audience using the SMS-iT Decentralised plan with unlimited SMS sending. Definitely highly recommended!

    Positive

    For some time I've been considering how to grow my user database, retain loyal subscribers and drive sales.

    A recent study concluded that the email engagement rate is low compared to SMS. SMS produces engagement rates six to eight times higher than businesses normally achieve via email marketing when used for redemption, data collection and brand awareness.

    I knew my business had to begin using SMS, but I avoided using it for marketing because for most of us it's quite complex and expensive.

    SMS-iT Decentralized helps me to increase traffic, subscribers, and sales through unlimited two-way omnichannel messaging and marketing at scale.

    SMS-iT has developed a tool that is easy to understand plus an option to send and receive unlimited free SMS texts.

    There are four ways I can send unlimited SMS via the decentralized version:

    1) SMS-iT Free Public US Number.

    2) I can use my Simcard, i.e a Simcard Gateway is available, for unlimited messaging.

    3) SMPP Gateway: I can set up a free SMPP Server on my desktop/server, for free unlimited messaging, by using my mobile network connection.

    4) In-built Twilio Gateway

    The Founder and the support team are incredibly supportive. They are always ready to jump on a Zoom call to help set things up. I have 100% faith that this company is going places, and I plan to enjoy the ride.

    Negative

    - The UI needs modernising and simplification
    - The onboarding process has a few bugs

    The above cons relate to Version 1.0 but don't be deterred, because Version 2.0, will be a massive improvement, and is due to be released within a few months.

    Read More...
  • Reviewer Name: Kristin D.
    Position: Website Builder
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    SMS Is The Best Of The Best Of The Best!

    Updated: Nov 20 2022
    Summary

    Henry, the owner and genius programmer behind the scenes (remember the wizard behind the curtain in the Wizard of Oz) still manages to be very present for customer questions and issues. He's so brilliant, sometimes his answers go whizzing over my head! Then again, I also know that Henry brings you back down to earth when you try to overcomplicate something that has a simple solution.

    If you have, or want to have, the younger generations as customers/clients, sms marketing via SMS-iT is seriously something you should consider and then act on! Be proactive rather than reactive! After all, the times, they are a-changin' - don't get left behind. SMS-iT represents the future of omni-channel marketing, allowing you to be everywhere your customers are.

    Positive

    I started out using the Decentralized version but have finally begun to get into the Cloud version. My biggest pro for the Cloud version is that it is less hassle to use since you're using SMS-iT's resources as opposed to those of a third party like Twilio. I also like the user interface, but having seen a preview, I am eagerly waiting for version 2.0, which looks even better!

    Customer support is pretty friendly and prompt. I have only had 1 instance where I felt like we were going round in circles. Also, they are quick to let you know when they have to forward your issue to the tech department.

    Negative

    Well, I was perfectly happy with the original SMS-iT, but now that I have seen previews of the second generation (version 2.0), I want to give the original the boot - just kidding! But I am eager for the arrival of v2.

    One thing I wish were different: We can use 2-way communication with local numbers, but only 1-way (outgoing) communication with toll-free numbers. Everything else is peachy keen!

    Read More...
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