What is Salesforce Agentforce 360 Platform?

Agentforce 360 Platform is Salesforce’s comprehensive AI-native ecosystem for building intelligent enterprises. Designed as a trusted, open, and unified foundation, it connects employees, customers, systems, and AI agents in one secure environment. Data 360 serves as the enterprise data backbone, harmonizing structured and unstructured data with rich metadata for context and governance. Customer 360 layers business applications across sales, service, marketing, commerce, and industry solutions to deliver consistent, data-driven experiences. Slack functions as the operational command center where collaboration, automation, and AI-powered actions happen in real time. Integration and automation are powered by MuleSoft, enabling seamless connectivity between legacy systems, APIs, and emerging technologies. Tableau analytics delivers transparent, real-time insights that empower better decision-making at every level. Built-in security, privacy, and compliance controls proactively safeguard agents, workflows, and sensitive enterprise data. DevOps capabilities accelerate secure app and agent deployment across teams and environments. Businesses can also create custom websites, portals, and applications directly connected to Salesforce data. The entire platform runs on Hyperforce infrastructure to ensure performance, scalability, and regulatory compliance worldwide. Agentforce 360 ultimately enables companies to transform ideas into scalable, AI-powered business outcomes with speed and confidence.

Pricing

Price Starts At:
$25.00/month/user
Free Trial Offered?:
Yes

Integrations

All Salesforce Agentforce 360 Platform Integrations
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Screenshots and Video

SalesforcePlatform-LightningBuilder

SalesforcePlatform-LightningBuilder

SalesforcePlatform-LightningBuilder SalesforcePlatform-Heroku SalesforcePlatform-Dashboard SalesforcePlatform-Collaboration.in.SocialNetwork SalesforcePlatform-Analytics

Company Facts

Company Name:
Salesforce
Date Founded:
1999
Company Location:
United States
Company Website:
www.salesforce.com/platform/

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Salesforce Agentforce 360 Platform Categories and Features

Platform as a Service (PaaS) Provider

No-Code Development Platform

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

Low-Code Development Platform

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

Drag and Drop App Builders

Application Performance Monitoring (APM) Software

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Application Lifecycle Management Software

Administrator Level Control
Defect Tracking
Iteration Planning
Project Management
Release Management
Requirements Review
Task Management
Test Case Tracking
User Level Management
Version Control

Application Development Software

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

App Makers

Collaboration Tools
Compatibility Testing
Deployment Management
Drag & Drop
For eCommerce
Forms Creation
Iteration Management
Mobile Apps
No-Code
Pre-Built Templates
Visual Modeling
Web Apps
Workflow Management

More Salesforce Agentforce 360 Platform Categories

Salesforce Agentforce 360 Platform Customer Reviews

Write a Review
  • Reviewer Name: Jeremy Z.
    Position: Human Resources Leader
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The Salesforce platform has more features than your average crm

    Date: Mar 18 2021
    Summary

    Salesforce is such a practical service that it can be used by any marketer even if they don't have the right expertise. The logistics that Salesforce allows you to handle are well optimized, to the point that there is no confusion between the sales records of one employee and another. Salesforce fully automates the entire technical gap between the number of customers who are reached via the web and the logistical training that the company maintains for new salespeople. Salesforce provides good average analytics to customer databases, which helps to detail to new salespeople the transaction history that each customer has recorded with the company.

    Positive

    Salesforce stores and sends all sales information to our own cloud, where it is kept encrypted until review, and the quality of its graphical analysis is very extensive, as you can create great comparisons between new and old sales or use different charting systems to provide different views of a single sales process. Salesforce is a good fit for any sales team that wants to work with information moved from an enterprise management platform (e.g., Sage Intacct), whose performance is greatly improved by streamlining the processes of managing customer information from one platform to another.

    Negative

    You cannot aggregate customer databases coming from some email marketing automation platforms. Other than that, the Salesforce platform has proven to be of excellent quality.

    Read More...
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