Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically.
The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy.
Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA.
Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions.
Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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XpertCoding, developed by XpertDox, is an innovative AI-driven medical coding solution that leverages cutting-edge artificial intelligence, machine learning, and natural language processing to rapidly process medical claims within a 24-hour timeframe. This software not only optimizes the coding workflow but also contributes to quicker and more precise claim submissions, enhancing financial outcomes for healthcare providers.
Among its numerous features are a detailed coding audit trail, reduced reliance on human oversight, a module aimed at improving clinical documentation, seamless connectivity with electronic health record systems, a robust business intelligence platform, a flexible pricing model, a notable decrease in coding costs and claim denials, and a risk-free implementation process that includes no upfront costs along with a complimentary first month of service.
By utilizing XpertCoding's automated coding system, healthcare organizations can ensure prompt payments, streamlining their revenue cycle and allowing them to concentrate more on delivering quality patient care. Opt for XpertCoding to experience dependable, efficient, and accurate medical coding that is specifically designed to meet the needs of your practice and improve overall operational effectiveness.
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MedInsight
Established in 1998, Milliman MedInsight® has emerged as a prominent provider of healthcare data and analytics solutions. More than 300 payers, accountable care organizations, employers, and government entities rely on Milliman MedInsight for their data needs. Our extensive range of analytics and data services equips organizations to utilize healthcare information effectively, resulting in improved clinical and financial results. By harnessing our extensive industry knowledge and cutting-edge technologies, we offer valuable insights into healthcare utilization, costs, and quality. Milliman MedInsight not only delivers critical information but also empowers stakeholders with essential tools to successfully navigate the complexities of the healthcare system, addressing areas from risk management to the implementation of value-based care strategies. Ultimately, our commitment to excellence drives better health outcomes for all involved.
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Doctivity
Doctivity provides healthcare leaders with essential insights into various aspects, including physician performance, referral patterns, and areas where patient referrals may be lacking. Utilizing distinctive data analytics and ongoing collaboration with seasoned healthcare professionals, Doctivity delivers vital information that supports leaders in refining strategies to enhance business outcomes and increase patient engagement. The core mission of Doctivity is to improve operational efficiencies in healthcare settings, boost provider productivity, and foster business expansion. By gaining clear visibility into current operations, organizations are equipped to make timely and informed decisions that optimize their practices, strengthen their networks, improve recruitment strategies, streamline the onboarding of new employees, and more. Furthermore, Doctivity not only aids in addressing immediate challenges but also prepares healthcare decision-makers to adeptly tackle future complexities in their field with assurance and accuracy. Ultimately, it becomes an indispensable resource for those seeking to drive meaningful change in the healthcare landscape.
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