What is SautiDesk?
SautiDesk is an all-encompassing customer service solution tailored specifically for teams operating in Kenya. It integrates multiple communication avenues, such as phone calls, WhatsApp, SMS, email, and website chat, into a cohesive ticketing system that generates a single ticket for each customer, ensuring accountability and outlining subsequent steps. The platform includes essential features like a call center, a help desk, a collaborative WhatsApp inbox, unique business phone numbers, live chat options, and calling campaigns. Moreover, the Pro plan takes functionality a step further with capabilities for live monitoring and in-depth reporting. Subscription options are structured around a monthly fee for each user, while expenses for calls, SMS, and email interactions are drawn from a prepaid balance, providing both flexibility and scalability for businesses of all sizes. This strategic model empowers Kenyan teams to enhance their customer engagement processes and boost overall operational efficiency, ultimately leading to higher satisfaction rates. With such a comprehensive setup, organizations can effectively manage customer inquiries and foster stronger relationships.
Pricing
Price Starts At:
KES 1,000/user/month
Price Overview:
Basic is KES 1,000 per user/month; Pro is KES 3,000 per user/month. Calls, SMS and email are usage-based and paid from a prepaid balance. Extra phone numbers cost KES 500/month. One-time sender ID and short-code setup fees range from KES 8,500 to KES 15,000, depending on the option.
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Company Facts
Company Name:
HelloDuty
Date Founded:
2020
Company Location:
Kenya
Company Website:
sautidesk.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English