Send Me A Friend Verified Customer Reviews (2026)

Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.

GroupTogether is an intuitive online service that streamlines the creation of group cards, gift collection, and the swift sending of eGift Cards. Users can kick off a group card, choose to either pool funds or pick a gift, and share a single link with friends, family, coworkers, or teammates to participate. Participants can enhance the card with personalized messages, photos, and GIFs, while they also have the flexibility to contribute a designated amount, any sum they prefer, or simply sign the card without any financial obligation. The platform ensures user privacy by removing the need for personal banking details and provides secure transactions, along with clear records of all contributions and expenses. Organizers can utilize the funds for a wide array of gifts, which range from eGift Cards to gift baskets, flowers, or the versatile GroupTogether AnyCard that offers over 100 eGift Card options for recipients to choose from. Additionally, GroupTogether allows for both digital delivery and downloadable PDFs that can be printed, making it an efficient choice for numerous events such as remote team celebrations, workplace gatherings, classroom initiatives, birthdays, farewells, and retirement parties. Ultimately, this smooth process not only simplifies gift-giving but also strengthens connections and fosters a sense of community, even in online environments.

For five decades, CDK has been delivering innovative solutions that empower dealers to manage their operations and forge stronger connections with customers at over 15,000 retail sites throughout North America. The CDK Dealership Xperience enhances the potential for dealers by offering a range of sophisticated solution suites that integrate smoothly with our Foundations Suite, thereby driving performance improvements. • Foundations Suite: This is the foundational element of the platform that provides essential, built-in capabilities necessary for effectively managing all dealership workflows while ensuring an exceptional customer experience from the outset. • Fixed Operations Suite: Recognized as the most extensive solution available, it enables dealers to cultivate customer loyalty, optimize parts and service operations, and enhance profitability. • Modern Retail Suite: This suite minimizes friction in the buying process and elevates customer engagement and revenue by streamlining and simplifying the purchasing experience that consumers now anticipate. • Intelligence Suite: It leverages the power of data-driven insights to enhance performance and foster customer loyalty through the use of advanced analytics, artificial intelligence, and machine learning. In summary, CDK's comprehensive offerings are designed to address the evolving needs of dealerships and their customers, ensuring they remain competitive in a rapidly changing market landscape.