What is ServiceDesk Plus MSP?

ServiceDesk Plus is a robust, web-based ITSM suite tailored for managed service providers. This integrated ITSM solution offers extensive capabilities in help desk, service desk, and asset management, utilizing a multi-tenant architecture that ensures effective data segregation. Such a setup enables service providers to deliver support and services to various clients while maintaining centralized control over operations. Additionally, its user-friendly interface simplifies the management of client interactions, enhancing overall efficiency.

Pricing

Price Starts At:
$1445 per year
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Screenshots and Video

ServiceDesk Plus MSP Screenshot 1

Company Facts

Company Name:
ManageEngine
Date Founded:
1996
Company Location:
India
Company Website:
www.manageengine.com/products/service-desk-msp/
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Product Details

Deployment
Windows
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

ServiceDesk Plus MSP Categories and Features

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Professional Services Automation Software

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

MSP Software

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal