SherpaDesk Reviews

Atera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!

ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.

The most effective PSA software for enhancing your contract-to-invoice process is TimeLog, which provides essential insights into project duration, resource allocation, and revenue. By utilizing this software, you can boost productivity with improved billing accuracy and increased profitability. It allows you to monitor time and expenses at your convenience, eliminating the hassle of invoicing with numerous spreadsheets. Instantly identify which projects are poised for profitability and are on schedule. With a comprehensive overview of your projects, you can enhance your planning capabilities and adhere to deadlines more efficiently. Additionally, TimeLog empowers you to make informed decisions that can lead to even more successful project outcomes.