What is Shopmonkey?
Hear firsthand accounts from actual shop owners regarding their experiences with top-notch repair shop management software. This innovative management tool facilitates direct communication with your customers, enabling you to send updates and estimates effectively. You can also respond to inquiries and provide appointment reminders and confirmations, enhancing customer convenience. Shopmonkey is designed to assist in managing any kind of shop, regardless of its nature. Its system is specifically tailored to suit various industries, eliminating the need to start from scratch. With Shopmonkey, the transition is seamless as it allows for the transfer of your existing customer data, invoices, and other essential information. Furthermore, you have the flexibility to customize workflows according to your specific requirements, whether it’s adding notes, modifying milestones, or tagging VIP clients and pick-up times, ensuring that everyone stays informed and organized. This comprehensive approach not only optimizes efficiency but also improves customer satisfaction significantly.
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Shopmonkey Categories and Features
Auto Repair Software
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Shopmonkey Customer Reviews
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Shopmonkey-Update to 2.0 Disaster
Date: Jan 13 2025SummaryProduct has potential but there is no live support/training to help onboard new users. There are a lot of issues to be ironed out on the new 2.0 version of Shopmonkey. They seem like they are trying to fix issues but they are not up to par as of yet.
PositiveWeb based, easy to navigate even for those not familiar with computers (mechanics found it easy to use).
NegativeWe signed on and in just a few months, Shopmonkey upgraded to their 2.0 version. It was a disaster. On 9/26 we were informed that after 9/30, we were no longer able to sync QBs with Shopmonkey. Support was pathetic. We are now creating double entries until we iron out our issue. May move to Fullybay for the extra cost as this is totally inefficient and all Shopmonkey said was "We are sorry." They provide NO training. They have short videos to watch but they do not address the nuances of each shop and questions need to be submitted to support online or by phone and it can take several days before you get an answer. Sales rep dropped us after we signed on. Very disappointed.
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