ARI (Auto Repair Software) Reviews

The greatest ever product to ever use as a platform i'm very easy to use.I'm very happy I chose this product to use on my business platform

I like how it help me keep my business in order and i was able go keep all my work on one platform

There are no concerns or any flaws. Product, this platform was made for automotive. Industry.

Great app easy to use very professional lots of features to run you business efficiently and professionally

It’s fast user friendly it’s professional and has lots of great section to run your business efficiently

No complaints great app dont have anything bad to say

8 out of 10 very happy with how ARI's interface is designed. A bit of a learning curve at first but once you get used to the interface it becomes a breeze

I just started my repair business in April of 2026 and I needed a reliable shop manager that had amenities similar to Mitchell 1 and AllData when I found ARI and reviewed their pricing platforms I was all in. Not only can you keep accounting records for tax time all in one widget, you also have almost all the tools needed to price out many jobs from big to small. When they updated the version to 16.1 you got another level of professional layouts such as wiring diagrams, OEM/Local/National pricing, more options on point of sales, and much more. You can use their .csv file to transfer your parts inventory, create repair bundles, create job cards for your team to make sure your shop is in lockstep with the job card, communication between customer and your shop couldn't be easier you can email/ text a estimate/invoice without jumping from one screen to another, take deposits or payments directly through ARI (if you use one of their POS systems or you can sign up with one of there options), you can now also order parts directly from ARI which is an added feature that will save you time waiting on the phone to speak with a parts representative. I would definitely recommend ARI to new shop owners who need a shop manager that has a ton of features at a fraction of the cost. Also, you can use a code reader within ARI to find codes and use the diagnostic function to guide you toward you diagnostic findings.

I have no complaints. My only recommended suggestion would be to add features for small engine repairs like mowers, trimmers, etc.

This has saved my shop a lot of time! I would definitely take the chance and set up this product; it will take your shop to the next level.

This software covers almost everything my shop needs to operate daily.
It is a time saver, and easy to add new customers with an ID scanner.

Doesn't support the older square terminal for integration with Ari.

Good

Amazon app that give you the idea of what goes on the vehicle.
Lovely app. Love it and use it on every day

Price

ARI has streamlined my auto repair business operations by simplifying invoicing, tracking repairs, and managing customer records. The software is intuitive, and even staff with minimal technical skills can use it effectively. While there’s room for improvement in analytics and reporting, the core functionality is solid and dependable.

- Easy to create and manage invoices
- Customer database is well-organized
- Mobile-friendly interface for on-the-go use
- Affordable compared to similar tools

- Reporting features could be more customizable
- Occasional lag when handling large datasets

Overall, this software has been a great investment for our shop. The time savings, ease of use, and customer communication tools far outweigh the few minor issues we've encountered.

We've been very happy with this software since purchasing it. It's user-friendly and easy to learn, which made the transition smooth for our team. One of the biggest advantages is how much it reduces the manual work involved with inventory management, saving us time and helping improve accuracy. The customer communication features are also excellent, making it easy to send updates, estimates, and keep customers informed throughout the repair process.

There are a couple of areas that could be improved. The diagnostic section can be slow to load at times, which can interrupt workflow. We've also found that the recommended oil capacity isn't always accurate for every vehicle, so it's important to verify the amount before completing a service.

My overall experience is amazing this is definitely a top notch app to have run your business from with highly recommend this app to anybody for the sake of your business please give it a try and it's way cheaper than any other shop software

I like everything about it very simple to use keeps track of everything it's very easy and efficient to make estimates and invoices also keep track of vehicles and clients as well as inventory if I need to order parts easily synced with parts tech to do so and also I use square for credit card purchases which makes it easy for my customers to pay online with the invoice

I haven't found one yet anything wrong with this app yet customer support is amazing if that does everything that I needed to do and more

For the price point, ARI is an unbeatable tool for independent and mobile mechanics. It packs features you usually only see in expensive desktop shop software—like labor guides and digital inspections—right onto your handheld device. It has streamlined my workflow significantly and represents phenomenal value for money.

I absolutely love how mobile-friendly this app is on Android. The VIN decoding, CarFax integration, and license plate reader work flawlessly right from my phone, which is perfect for on-the-go diagnostics. Being able to quickly draft up professional estimates and send them directly to clients via SMS makes mobile jobs ten times smoother.

The built-in inventory management system can feel a bit clunky, especially when trying to track parts on-the-go or avoiding duplicate items. Also, the user interface on smaller phone screens can sometimes feel slightly cluttered.

I’ve used a lot of automotive software over the years, and ARI has been one of the best values for an independent shop. It has everything I need to run my business professionally without feeling overly complicated. My customers love the digital inspections and online approval process, and it’s made my workflow much more organized. There are a few areas I’d like to see improved, but the development team is constantly adding features and listening to feedback. I would absolutely recommend it to any mobile mechanic or independent repair shop looking for an affordable, modern shop management system.

* Very easy to learn and navigate.
* Professional looking estimates, invoices, inspections, and customer communication.
* Online booking and customer portal work well.
* Digital vehicle inspections are clean and easy for customers to understand.
* Good CRM features with reminders and follow ups.
* Makes it easy to keep all customer and vehicle history organized.
* Mobile app is useful when I’m away from my computer.
* Has helped me present work more professionally and build customer trust.
* Integrates well with parts suppliers and other services.

* Mobile app still has room for improvement and doesn’t have every desktop feature.
* Reporting and customization could be more advanced.
* A few small workflow quirks that take extra clicks.
* Some third party integrations could be deeper.

Overall, I love this application so far. It has made pre-approvals and payments much easier for me and helps me keep track of customers information much more easily. The price compared to competitors is the main reason I went with them. We just flat out could not afford most of the bigger name brand softwares.

I’m the owner-operator of one man mobile mechanic business with 10 years of dealer mechanic experience prior. I’ve been using paper invoices for a couple years now, and find myself not filling them out at the job site, putting them off until later, finding it inconvenient/outdated having to fill out each estimate/invoice/multi-point inspection by hand.

ARI was the best bang for my buck as far as checking all the boxes. This industry requires tons of tools, subscriptions, and overheads in general. The price was within my budget, it integrated our Square account for card payments and gave us an avenue for pre-payments / pre-authorizations on estimates before leaving for a repair.

If you have a question or concern, the help staff gets back to you extremely quickly. They listen to shop concerns and integrate improvements periodically. And on top of that, there is a parts pricing matrix that can be adjusted to auto-apply markups, which makes it harder to undercut yourself and sell inventory at cost.

The Quickbooks integration makes it very convenient once tax time comes around. If you make a point to input the cost and sale price of each item you invoice, it will calculate profits on your parts/sales tax/labor. Extremely useful and saves a lot of time when taxes come around.

So far I enjoy most of it. I initially thought each part and labor line you recommend had to be declined or approved one line at a time for a customer, so each part/labor line I would mark as “Job ‘x’” in the title to make it easier for the customer to pick and choose.

But shortly after, I found there is an option to group certain labor/part lines into a “group” where you can label that group as the job name. I believe this appears on the customer side in a traditional “Line A - B - C” format you would see on most dealership recommendation softwares.

So overall, no cons really. Just me learning how the software works.

Very good value for what you get, and the software is improving continuously. For smaller shops or those just starting, I think it's an excellent choice. The price will not break the bank and the cons are workable vs the price because of the low volume of invoices that one may have to work through the kinks. The amount of features it offers vs the big boys softwares are unmatched for the price. I would recommend.

A lot of features are included where they will be an add-on for most other software. Integration of AI helps a lot with writing up reports and looking; a time saver. Integration of payment options is a real bonus. Fairly easy to learn work with.

Need more robust accounting and QBO sync integration compatibility; errors occur fairly often. Calculation of cents is sometimes off by a penny in QBO. Fields sometimes are not synced because either they are not compatible or their details are not accepted. Need better inventory, customer, inputs and category, taxes applications variations within the same invoice or work orders. Some items may be taxable and some may not, or only one tax instead of two taxes to apply.

Love it and worth the money to keep using it monthly. Don’t have to deal with any paper copy’s anymore

Had been doing invoices on paper for some years and would be hard to find previous repairs even being organized since it was per month/year so moving to ari helped a lot with just being able to pull up all previous repairs electronically but it also shows on carfax

Only issue I see if being able to link proceed with it which I do but doesn’t work it’s just blank

I’ve been using ARI for almost a year and have been very happy with it. I’ve owned my auto repair shop since 2008 and have used many different shop management software programs over the years. ARI offers the best value for the money, is easy to use, and continues to improve with every update. The customer support is excellent, and I plan to keep using it for years to come. I highly recommend giving it a try.

* Unbeatable price for the features offered.
* Very easy to use and learn.
* Saves a lot of time creating estimates and invoices.
* Excellent customer service with quick responses.
* Regular updates and continuous improvements based on user feedback.

* Login can sometimes take longer than expected.
* The accounting features could be more advanced and need further improvement.

Scale of 1 to 100
98 PROS
2 cons
ARI does ALL the research for you.. They get the part numbers and the descriptions .. ARSi gets the labor rates from our local area and includes a detailer description. They also separate the labor from parts, helpful when dealing with insurance companies, they require everything itemized.

Everyone on the team knows what's going on with each vehicle in real time. Nobody needs to ask someone else, "What do we got left to do on that car" they just log on an the info is there and up to date by the last team member that worked on it.

The only 2 cons I have noticed in my 4 months of using it is:
-There isn't a way to create a recurring invoice
-Your input into the data base isn't Auto-Saved.
So, when I get distracted after logging in a vehicle and forget to press the SAVE button, all that time and info is lost.

I’ve used ARI for my business diners since November 2022. Does everything I need and then some. I have yet to use all of the features available. ARI is always looking for ways to improve. You can’t beat the price.

Keeps everything organized , allows you to build customer list , vehicle list and inventory. Great for repeat business.
Good integration with QuickBooks and square.
Multiple users allowed.

Internet dead spots affect the program , but this is problem with any software.

Very good software. Very happy with the overall experience i have with the software. Will definitely recommend.

Im very pleased with the whole software and employees that has responded right away before. Very good software would recommend to anyone.

No cons for the price. Very happy with the overall experience.

happy with the program will continue using ari will love to merge with google reviews to make the experience better

i love the program easy to use even for a person with little experience on auto repair will continue using ari

sometimes slow loading but overall is good no major issues

Will keep using the program for years to come. Still working on how to run the system smoothly theres a lot but its the best system i have ever used

I like everything the program offers the price is great for everything you get. The text to customer makes everything so easy to keep in touch with your customers

That you cant print the conversation with the bot.

Overall this is a very easy system to learn with so much built in I'm STILL finding new things to use.

Invoicing is super easy and the different apps you can link your account to make it easy for bookkeeping or ordering parts.

I wish the tax system was easier. Perhaps a GPS link like quickbooks or something. And it would be nice to be able to save estimates without customer or vehicle. Sometimes you dont know if they are coming back but you want to save the quote just in case.