ARI (Auto Repair Software) Reviews

Comprehensive, easy to maneuver system that gives us all the information we need throughout the day.

Very easy to use, has excellent training resources, and the response time from the software development team is amazing. It's almost like they can read my mind as to what needs to be changed and added!

We also integrate with 360 Payments and it would be great to be able to have a customer make a parts deposit via text link on an estimate. A "Favorites" for analytics would be great for organizing often viewed stats and graphs, along with the ability to toggle between bar graph, pie chart, and line graph.

From an internal perspective, the system has made it much easier to manage work orders, track parts, and stay organized. The integrated texting feature allows customers to easily review inspection results, check estimates, and approve repairs with a click of a button—eliminating back-and-forth phone calls and speeding up the approval process.

So glad we made the switch to ARI! We were nervous about the transition, but it was incredibly smooth, and their customer service was top-notch every step of the way. If you're considering it—do it, you won't regret it! From service advisors to technicians and even our customers, everyone benefits.

Our customers especially love the text feature, allowing them to review inspection results, check estimates, and approve repairs with just a click of a button. The system is streamlined and fully integrated, making our workflow smoother than ever.

Another huge plus is that ARI is constantly improving based on customer feedback. They have a feature request system, so they actually listen to shops and make updates that matter. Highly recommend ARI for any shop looking to improve efficiency and customer experience!

There’s always room for improvement, and one feature that would be extremely helpful is the ability to account for core inventory. Having a more streamlined way to track cores would make inventory management even more efficient. That said, ARI is always evolving based on customer feedback, so we appreciate their commitment to continuous improvement!

Just basic shop management and service intervals. Also helps with invoice and revenue numbers. I definitely am a lot more productive. Business increased.

The software is user friendly. Easy to navigate. The clock in feature and vin decoder are amazing but what I really love is the online payment option and the fact that a client can electronically sign estimates is great.

To be honest. There isn’t anything I dislike about it. I’ve used other shop management systems in the past but I truly enjoy this platform and that’s why I stay a subscriber

Its providing me with a way to keep track of invoices and customers. I can also make a schedule with ARI as well.

I like how easy it is to create an invoice and how easy it is to create appts or keep track of customers.

The reports are poor and is not accurate most of the time. Keeping track of the parts inventory and expenses is also not accurate. I am not able to transfer anything to quickbooks either for some reason. Other features are pretty difficult to use and to understand.

Speed of estimate approvals much improved. Less time on the phone and easy implementation of the device

ARI has streamlined our process and allowed us to go completely paperless.

The transparent interaction with the customer really helps get the repairs sold.

Inventory reporting exports need to be more detailed. Need to be able to export by vendor.

It solves three huge issues-

1. it provides each customer with a clear and easily understandable estimate and invoice

2. it provides our staff with a clear picture of what each car needs

3. The information in ARI is transferable to similar estimates, saving us dozens of hours each week.

ARI allows me to give my customers and my staff a clear picture of what each car needs to be excellent. It has saved me countless hours with its easy to use inventory and estimating system. it also alleviates the pressure of communicating with each customer about details i can easily incorporate into each estimate.

Not much...referring to models without a superlative in their model subtype as "base" when you are working on a Mercedes S600 or similar expensive car would be nice.
I also wish the program was compliant with Florida's right to an estimate law. i have bene told it does not meet the state's criteria, so I have to get each customer to sign a form that the state of Florida requires.

Before ARI, it used to be very hard to manage tire storage however now it's way easier to enter the tire storage details as well as complete an inspection for the tires.

It's easy to locate the shop billed hours and the technician productivity and efficiency

Appointment booking is a very nice feature, I like how it is set up in a way where it send automatic reminders to customers.

Also, the Motor integration is very helpful to find the specifications of all of the different fluids

I wish there was a way for me to click a button to clock out all of the technicians at the end of the day given that unfortunately they always forget to clock out.

Over all everything seems to work really well for me.

Inventory control, Invoicing, Estimates, Service reminders, Accounting, Reports, Job cards

Sometimes some of the stuff gets to be a little confusing

I would recommend it to anybody opening a shop for mobile business The Price is Right in the system works excellent

The system works excellent to keep track of my clients and vehicles and being able to look up vehicle repair history have the necessary tool that I use in a daily basis I couldn't ask for a better program

Honestly I don't have any negative to say about it there was a few bugs in the beginning but they work them out it works every time and it's fast and reliable

Amazing program, great price for all that you recieve

Beautiful program with ease of use... quick and easy love it

Some vins cant be decoded but all in all I like the software

Installs easily, very intuitive.many new update and features

Lots of features that other higher prices alternatives don't offer

Not much printing quality on the invoice is like a copy of a copy.

Overall I’m pleased with it, but time will tell! The two hundred dollar cost for pro version is a bit steep but if it all works with Quick books and has reasonable customer support it’s worth the price.

So far I love the versatility . I am not using nearly all the functions! Invoicing off my phone is kind of a pain (iPhone SE iOS 12.3.1) . Tablet or desktop version is better... I also like the ease of emailing invoices!

I install a lot of used parts ( junk yard vehicles/ salvage auction stuff). Some of my customers own the vehicles I pull parts from so I just charge labor. So on the parts list I can’t just initially add a part without putting in a price. I have to add part, hit save then go to parts list and tap item and edit it to zero and then hit back. It’s really kind of a trite beef but a real pain some times. I also don’t like that if I give a discount it still shows up as income/profit.