ARI (Auto Repair Software) Reviews

I like ARI, they are making changes so i see huge potential coming down the pipeline sooner then later.

ARI is making moves in the positive direction. They are always taking input and making changes and adjustments. I own a powersports shop and it works pretty good for what is needed.
They are adding more powersports units all the time. The system is pretty easy to use as well and self explanatory. Payment integrations work well. Inventory system works good.

A lot of shops run off desktop and while it works well on desktop some features are geared toward the mobile app. Such as scanning parts to add to inventory..
I use the SMS part to let customers know their order is done, but I would like to be able to customize what it says to the customer by using code to pull certain things out of the invoice. As of right now its all manual typing

ARI customer service is second to none. The speed and the attention they pay to every customer is amazing. Despite the numerous customers, they still find a way to meet everybody's demand.
Secondly, the constant upgrade of their services is superb. Since I started using ARI, I have loved it. sometimes they add features that are so important, even when we do not request for them. Our work processes have been easier and more and more professional.

Excellent customer services
Constant beautiful updates
Always willing to help
Fantastic team of experts

Sometimes the loading of the website is slow and we lose some data occasionally.

Very happy with this app and it is very user friendly, over all experience with this over the past 10 months have been positive.

There is A LOT of features here. The client portal is one of my absolute favorites. With so many brick and mortar shops a client portal is not typical so having this feature AND as a mobile mechanic makes my business look that much better.

The receiving and returns for parts could be better, it’s very difficult to track.

We are very happy that we found ARI and it's perfect for our business and what we use it for. There's a lot more functionality that we haven't gone into yet, but the nice thing is that ARI is always evolving and they're always releasing new features/functionality so as we continue to grow we will start utilizing these additions more.

We own and operate a completely mobile company so having a platform that is mobile first has been really helpful to our business. The ease of use and (internal UI and customer UIs) are both great. We've been using ARI for the past 8 months as our business is scaling and the affordability, ease of use, and functionality of this platform have been great. The AI features, labor guides, book values, and procedures; have all been great additions and nice to have all in one place.

Sometimes the connection with PartsTech can be a bit cumbersome (doesn't always import the selected vehicle into PartsTech). It would also be nice to see the actual resell price (wholesale and list prices are un-useable and non-sensical).

I like this shop manager. I have used several high priced managers that are a lot more complicated to use, most with less features than this shop manager. This is a great product for a start up shop as well as a shop that has been in business for years.

The vin decoding, text/email feature, Parts matrix being customizable, labor time guide mixed with On Demand being accessible (although not complete it is still helpful), text/email of estimates and invoices. You can use it from a computer anywhere or your phone for on the go.

On demand labor is limited to just a window of year/model of vehicle. I am still unable to use my own email to send estimates/invoices to customers. Little control over various shop info/features.

Very positive. Looking forward to see it grow in scope to the other big names. Keep prices reasonable and you will keep your customers.

One annual fee gets you access to a wealth of repair integration. The app developers are continually seeking feedback and rolling out upgrades. Additionally, it works across multiple platforms with no change or loss in data.

It is sometimes hard to keep track of all the updates even with the “new” features highlight. But I understand it’s a growing platform.
Carfax requires 10 completed/billed/closed VIN repairs to complete the free carfax integration outside of ARI which highlights your business. The person I spoke to said it was only ARI software that required that quantity.

In the 6 months that I have been using ARI, the product has improved immensely and continues to do so. They are responsive to inquiries and suggestions, and the price point is fantastic for small businesses and startups. I would recommend ARI overall as it has all the needed features to help you manage your customers, operations, and inventory.

ARI has everything you need to manage your shop. I can log and communicate with customers, create estimates and invoices, order parts, and track job progress. I can also send reminders to clients, utilize the labor guide for estimates and repair help, and collect payments, all in one place. The price for this is excellent!

ARI does not have the most polished user interface in my opinion. I cannot say specifically why this but it just feels a little clunky to me. The labor guide is AI so can be inconsistent sometimes, and also you will need to verify the information to ensure its accuracy, but it is generally very helpful to have if you don't have access to the more expensive guides. They do offer an integration with Mitchell1 if you choose.

Has been the best option for the value, easy to use, versatile, great integrations, easy online paper free process.

Works great for small one or two man operation, running a mobile service with access on all devices is easy, great value compared to other software options

Occasional glitches, sometimes doesn’t save work if multiple people are in same job card

I have used this site so far for a few months now and I have no complaints. I have written a few estimates and labor guides have made this process cake work. I would recommend to anyone looking for a good software at a reasonable price.

Easy to use creating estimates and invoices. Gives a good general idea of what hours should be charged in general for each work item

The overall design/layout of the site could be a little better but overall a great software to use

Overall, I bought this system over a year ago and it’s worked out pretty well, my customers like it and I like it cause it’s fast and simple. I get a quote out the door in three minutes. Sometimes I don’t even have to see the customer in person because all of it I can do through email or phone number.

Number one would be the price and number two would be the simplicity of using this. Number three would be how I can send an email or text message to the client, which makes it super fast.

The only thing I don’t like about this is how I have to buy credits and I use alldata and alldata isn’t the feature

Couldn't be happier with ARI services

Ease of use.
Attention to customer needs and questions. Simplistic design.
Integrations are seamless and flawless

Nothing as of yet

Overall coming from Mitchell1 manager pro and then garage plug I haven’t looked back since. Yes tech metric exists but why pay $400 a month when you can sacrifice some small things and pay 1/8 of the cost and have a mobile app that syncs! I honestly would recommend this to anyone from a mobile business to a full 10 bay garage.

Mobile friendly, quick and user friendly. Customer support is a solid 8/10 with good ai responses when an agent isn’t available. Constantly update the app and take into consideration what the users want to see added or improved.

The appointments section needs a visual and usability upgrade, it’s of good suggestions in the upvote Reddit like posts (forgot the name). Wish there was a way to add videos to an invoice for clients to see on the portal.

ARI is everything I am looking for as Mobile Mechanic. It makes my business professional and stand out from everyone else.

ARI is mobile device friendly and is best used for a small shop or mobile mechanic or road service.

The software cannot handle large inventory parts, if you have over thousands of inventory items it will crash at times and be slow to load. Also it would be nice if ARI could accept ACH/Zelle.

Complicated

It all eventually makes sense however alot of steps to just make a estimate, send it to someone, get approval, order parts and get a job going is a taaaaask and doesnt always seem like I am making the right move. Other systems are much easier to navigate and have less issues just making an basic estimate. Mids most but cost is great.

The price

Fantastic software for any business big or small, easy to learn, easy to use, and customer friendly

The ability to build an estimate with such ease and plenty of information. Labor rates and parts pricing is spot on

Integrating quickbooks without inventory on our end

It offers great value for money and comprehensive features. The support team responds quickly, and the platform keeps improving through continuous updates.

The customer estimates are exceptionally clear, and the interface is very clean. Compared to other software, the layout takes up less space, making it much easier to read. Customer service is fast and provides timely feedback. The system is constantly updated to address user needs. Please keep up the great work and continuous updates!

During a recent system upgrade, some invoices were missed and not uploaded to Carfax. Also, data is not automatically saved when navigating away from the estimate screen to other menus. Please fix these issues.

There is no words to describe how great i feel with this tool. I leave in Sweden. Around year 2023 i was looking for a software with features. I was checking in Sweden, in Norge, in Europe but didn't find. Thats why i jumped to the USA market. And.. that when i found this treasure(ARI). The main for me was that i could work in my PC and my smartphone. That was super great. Now I could make offers, Invoice to my clients They have own Client portal. This is another LEVEL. My client see me like a big carwork shop but I just one person.
The other is FEEDBACK. If you have a issue or a new idea then you can say it and they try to put in the software. I have never feel so well. They are here for you. Great TEAM.
And now with AI. They are doing VERY WELL.

- Platform, AI integration, Client Portal, Estimate, Invoice, Report, Inspections, Appointments, Diagnos, Inventory, etc

This not have Cons. The cons is in yourself because whatever idea you want to put in the software they can do it :)

Overall we as owners love the software and our clients love the convenience of it. We love that this system has everything in one package compared to other systems that had missing features. We’ll definitely keep using this system.

System is loved by our IT clientele.
Easy to use from the owners side using the computer app
Love the features for labor guides and how easy it is to look up needed information like different torque specs
Easy to track reports

Clients want an app for their profiles on a phone for apple phones not just a web link
Noticing a few main service items are needing to be added by customizing
Owners app on apple phones changed and got harder to use for some applications

The best and dont waste 100s of dollars on competitors that sell you on pretty graphics or selling schemes and lock you in contracts you cant get out. This is super fast to setup and no contracts.

Had Ari now for a year and it is the most amazing thing I have chosen for my shop. Im small production shop 3 bays and 2 mechanics so I cant speak for large volume shops however this software saves me tons of time writing estimates and looking up information. Its extremely easy to use and it is the best and somehow its still affordable compared to others. Ai is extremely accurate 90% of time. My mechanics love it as well because it gives real life labor times, not some book hours no one can beat. My invocies are super profesional and customers have their portal to keep track of repairs etc. I dont even use all the amazing benefits and features it has and yet im 1000% satisfied. My revenue has grown so much because my invoices are detailed and all necessary aditional parts are included. Guaranteed to make your shop better. Must have and i paid full price and am not a bot.

Ai generating/analyzing is a little slower so takes about 2-3 minutes per estimate but thats still light years faster than when I had to do it all manually.

It's been exactly what our business needed. Very happy we found ARI early on. As a small business, finding a software solution like this at a fair price has been a game changer. Competing solutions were outrageously expensive and beyond our reach. ARI gave us everything we needed, and at this point, we'll stay with them as the business grows. Great experience, keep it up ARI.

ARI is hard to beat. The team is constantly rolling out improvements, and support is genuinely responsive when we need help. It makes our independent shop look organized and put together to customers, especially with license plate recognition and Carfax integration built right in. Sending digital estimates via text message has been a great feature for customer convenience, and having full customer history on hand makes every interaction smoother.

It took a little time to understand the workflow at first, figuring out job cards, estimates, invoices, and how to group items properly. Once we got the internal language down and settled into a routine, it's been great.