SpamTitan Reviews

Geoblocking is very nice feature but it is hard to select the country.

Detect most spams.
The Block domain is an excellent feature.

1) Cannot select multiple email to be deleted
2) Very hard to use the geofence (by country)
3) Missing search engine
4) Missing filter by languages

Very happy have had it for nearly 10 years and just moved to the cloud.
Support was great in the move with no loss of emails.

Very easy to use this product.
A reliable product with standby server.
TitanHQ have great support and fix most issues within the hour.

Would like to be able to block enveloped addresses.
Interface could do with a facelift.

In the end, the platform ends up being intuitive, being able to support the import of allow and block lists.

Single platform where I can manage the different tenants, making general blocking easier by tenant and by email on a day-to-day basis

Difficulty understanding the platform at first, difficulty migrating from the previous platform to the new one

Very positive reviews from all clients. We have 5 client setup now and all are very happy. We did have to tweak the sensitivity level for our first client, but we now know how to do that given each client's needs.

Great sales and support team. Both Clare and Marie are very responsive and provide excellent customer service. They know the product very well and answer our questions quickly.

Reporting options are limited. I would prefer options to have report sorted differently and be able to have the full report come out on a different schedule than the delta report. For example, report all potential spam weekly, but just report occurrences since last report daily.

Great, my company had spam issues and they are taken care of. We are satisfied and will probably use Titan for a long while.

- It works
- Setting up was easy
- Support is good (during starting up and afterwards)
- I like the reports that check part of the mail to be sure its labelled spam correctly. We lost no ham due to mislabeling as spam.

I honestly have not experienced a downside yet. We love it.

Works well can't fault it.
All works as expected.
Support is good.
Customers are happy.
Makes our day easier.

It works and is effective silently in the background.
Has good regular digest reports to users for quarantine contents.
Great for tracking lost emails as well.

Nothing wrong all works as expected.
Support is good.

For any MSP looking for a solution that is fundamentally geared towards protecting end users this is the right solution for you. With the other applications offered, a broad security solution is available to protect your clients.

The ease of setup, integration, and deployment is remarkable. Administration is very low and security policies are easily created. You can be up and running in minutes. This solution fits into any security stack. I rate it as a must have.

There is not much to say here. The product is solid.

GFI released a patch for Mailessentials, which killed my server's performance. SpamTitan to the rescue, 100%. I could only be happier if I could run the onsite version directly on a Windows server as a service, instead of being a VM.

Extremely easy to implement, Offsite spooling in case of internet failure, It simply works. The rule setup is comprehensive, and is working well for us. When GFI let me down, TitanHQ had my back.

Documentation and setup instructions are lacking. It's easy to implement, but there's no "Do this for your users" instructions. You just kind of have to figure it out yourself then create your own documentation. With no knowledge of the system, getting users logging into their own quarantine page was a bit of a mystery. With the cloud based product, there's no addin for Outlook that works as "Mark this as spam", you have to manually add things to your inbound rules if you want to block them. That being said, once your start deleting your quarantine, it does seem to possibly be building some sort of bayesian database that starts catching more things you don't want to see.

SpamTitan does its job rather well safeguarding your emails service in an environment where threats and malicious intent is always evolving.

The blocking of unsolicited emails.
Safeguarding of links/URLs in emails using Link Lock.
Protection from spoofing, illicit content and phishing.
The user friendliness of the management interface.
Ease of use.
Reporting capabilities.
The after-sale support.

I have not yet identified any cons in my lengthy use of SpamTitan.

Using it over 5 years and so far it's doing the good job. It's effectively blocking malware, spam, ransomware, and viruses. It's flexible and can be customized for many scenarios. Definitely help to improve email security and release admin headache.

Fast service support, affordable, implementing was easy, each user has own login, block by geolocation, black/white lists by IP and domain, easy to view/release messages, two AV scanners.

Sometime has many false positives, no options to integrate with third party MFA, no recent update of software, logs file has short period.

We rarely have to contact SpamTitan because we have complete control and can look at what's happening. This gives us peace of mind. Love the url malicious protection. Means we're not nervous about some staff members clicking accidentally and downloading malicious software.

Love the quarantine and reporting and the fact we have control over whether we accept or reject or block emails.

We've used the software for a few years now and hope to continue with it for years to come.

URL malicious protection.
Quarantine Report.
Ability to block, deliver or allow emails.
Administrative control so that we can check what's happened to an email if it's missing.

Very small company means that the price is high as the minimum user license is 25 and there are only 6 users.

The menu layout and terminology (allowed vs whitelisted) can make for some confusion. Non-intuitive Administrative menu layout.

Effective overall at blocking a good amount of spam, they need a UI review as "outside the SpamTitan bubble" the menu layout is very sub par.

Missing some features barracuda had like individual user whitelists lists.

I like working with the SpamTitan product. I can support my clients well, and manage the domains separately. SpamTitan is cost effective.

I am an MSP (Manage Service Provider), and I have to look a look at many solutions, and SpamTitan came out tops. Easy to use, easy to support, clients can block their own spam. All-round great product.

Support is a bit slow, but they do get back to you. Would love a contact number to phone in or online chat.

We have been using SpamTitan since August 2021, and we have been very impressed with its performance. It has significantly reduced the amount of spam and malicious emails that reach our users, and it has been very easy to use and manage.

One of the biggest benefits of SpamTitan is that it is very easy to set up and deploy. The on-boarding team at TitanHQ was excellent, and they provided us with all the support we needed to get started. The user-facing interface is also very easy to use, and it allows managers to extend certain levels of self-management to users. For example, users can allow and whitelist trusted emails on their own, and they can also block known threats. This level of customization is very helpful, and it allows us to tailor the security experience to our specific needs.

The security threshold settings in SpamTitan are also very robust. We have been able to find a good balance between blocking spam and malicious emails without blocking legitimate emails. However, we have found that it is important to be mindful of the number of email aliases and shared mailboxes that we use. SpamTitan's pricing structure is based on email address as opposed to user, so if you have a user with many email aliases, it can increase your costs. We would like to see TitanHQ change their pricing structure to a user-based model, as this would be more cost-effective for medium to large businesses.

Overall, we highly recommend SpamTitan to any business that is looking for a reliable and effective email spam filter. It has been a great investment for us, and it has helped us to improve our overall security posture.

• Spam blocking: SpamTitan has been very effective at blocking spam emails. We have seen a marked decrease in the amount of spam that reaches our users since we started using SpamTitan.
• Malicious email blocking: SpamTitan has also been very effective at blocking malicious emails, such as phishing emails and malware-infected emails. This has helped to protect our users from a variety of cyber threats.
• Ease of use: SpamTitan is very easy to use and manage. The user-facing interface is clear and concise, and the administration console is powerful and flexible.
• Customer support: TitanHQ's customer support has been excellent. We have been able to get help quickly and easily whenever we have needed it.

SpamTitan's pricing structure is based on email address as opposed to number of users. If you have a user with many email aliases, it can increase your costs. We would like to see TitanHQ change their pricing structure to a user-based model, as this would be more cost-effective for medium to large businesses.

Nice AntiSPAM Gateway if support and licensing counts don't matter. We are now moving to a better product.

Nice WebUI, Clustering works very well. Automtic Cluster reconnect after downtime etc.
Easy Upgrading.

We had several Bugs encountered in SPAMTitan, most of them were never fixed in the two years we used the product. The must critical bug was the License account via API. While License count we had to pay was always 100% correct, API gave only 60% of used license count we could invoice to clients. So for two years we lost a ton of money with that product. And although we explained on every meeting with on of their developers statistics again, this bug never got fixed, they closed the ticket and done.
Another critical bug for us was, if you change sasl SMTP Authentication methos (to IMAP or LDAP Server) saslauth daemon never comes back and you have to oben a support ticket. Was never fixed. SMTP Test button is also a joke.

When it comes to software, service and support is what makes the balance tip one way or the other. Whenever I had issues, even if they were just my own ignorance of the subjects, support has always been generous in their help and answers. They do not just send you a link to a lengthy web page and consider they did their job, SpamTitan tech support gives you actual precise procedure and will give you enough data so you understand what is going on. Just that to me makes SpamTitan a good investment. We as NW admins don't have a lot of time and issues have to be resolved fast. So I will always search for enterprise that has good fast and efficient support. Also, the control panel is just that much more important, learning the SpamTitan control panel takes no time and in seconds I can do my daily jobs with it. Hats to the IT engineers and support technicians!

Ease of use - Real people in support that don't take weeks to answer - very flexible options to block various aspect of spam, spoofing etc, while it it impossible to block 100% of spam, they do a fairly good job.

Gmail spam has increased tremendously over the last year, while these are very hard to detect without closing the door to good Gmail emails, anything along the line of sniffing these out would be good.

Overall, the filter is great, we can quickly apply global settings to all users makes it easy to whitelist email addresses/domains. Easy for our end users to understand and use.

Easy to setup and configure.
Easy web interface to manage user or global settings.
Priced well, cheaper than most competitors.
End user friendly.

I wish the filter would be finer tuned, we have had to make a fair bit of changes to get it to catch some spam that was getting through. Also, some type of spam just gets through no matter what you do.

Very positive - good customer service, great tools, easy to use for me and my small team. Their sales --> customer support handoff was clean and easy too.

I love the incredibly speedy customer service. I've never had to call and wait for someone to get to me.

Nothing at the time - this is keeping us totally safe!

We are very happy with SpamTitan. We use a cluster of SpamTitan servers as part of the company's spam blocking strategy in a multi level approach and it is very cost effective and performs well at eliminating spam from out networks.

Easy to install.
Supports clustering.
Detects and blocks spam effectively.
Works well with Microsoft Exchange.

New version updating could be improved. Feature and maintenance updates is handles well by the system. In some cases with major version upgrades the old version need to be removed annually, this in my opinion can and should be improved.

Good customer support in general.
Good customer liaison person for monthly check ins.

Ease of use, simple GUI for viewing mail flow and reporting.

Does not scan zip/compressed files.
Layout of GUI for (example and they are all like this) allowed senders you have to scroll through a vast list before you get to the end to add a new sender, please add the ADD button on the top of the list as well.

I would like to speak to person for customer support at times via teams/google to be able to explain issues with more detail.
reporting on trends like users with the most threats/spam.