What is Spoke Phone?
Spoke stands out as the premier platform designed for managing intricate, high-stakes, and regulated discussions. It effectively enables employees to articulate and gather essential information, facilitating deal progression and enhancing customer satisfaction. By seamlessly integrating with various tools, Spoke personalizes interactions, boosts efficiency, and guarantees adherence to compliance standards. With over 250,000 conversations taking place daily, it offers a suite of features including voice calls, SMS, WhatsApp integration, a shared team inbox, customizable routing options, personalized IVRs, caller analytics, and much more.
**The Challenge**
Currently, a limited number of employees possess the training or capability to engage in complex, context-rich, and tailored conversations with customers.
**The Answer**
Spoke equips every team member with the necessary knowledge and skills to conduct high-quality, compliant conversations that yield favorable outcomes for both customers and the business.
To accomplish this, Spoke Phone merges the advantages of traditional business telephony, costly contact centers, and top-notch business process automation into a user-friendly interface accessible via mobile or desktop devices.
This integration of customer data, processes, and automation into communications—whether through calls, SMS, or WhatsApp—ensures that every interaction is informed and effective, ultimately transforming the way businesses connect with their clients.
Pricing
Price Starts At:
$15 per month
Price Overview:
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. Host on Spoke or deploy to your Twilio Account.
Free Trial Offered?:
Yes
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Screenshots and Video
Company Facts
Company Name:
Spoke Network
Date Founded:
2016
Company Location:
New Zealand
Company Website:
spokephone.com
Product Details
Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Startup
Supported Languages
English
French
Portuguese
Spanish
Spoke Phone Categories and Features
Telephony Software
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
SIP Trunk Provider
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911
Business VoIP Provider
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement