Stage Reviews

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.

All activities related to stakeholder engagement can be efficiently overseen from a single platform, with the option to incorporate additional modules that enhance governance, environmental, and social aspects. Borealis' Stakeholder Engagement module equips users with essential tools to develop impactful engagement strategies, foster stronger connections with stakeholders, and align operations with recognized industry standards. By centralizing all stakeholder information, the Stakeholder Engagement module streamlines access and simplifies your workload, allowing for more efficient management. Cultivate stakeholder trust through a validated approach. Plan Link your engagement strategy directly to its execution. Borealis offers a mapping tool that simplifies stakeholder analysis, enabling you to prioritize resource distribution effectively. Engage Enhance communication with stakeholders by making it more relevant and timely. Utilizing AI-driven machine learning, Borealis ensures that records remain organized and continually updated. Measure Demonstrate compliance with constantly changing standards. Borealis facilitates easy tracking of progress, creation of comprehensive reports and documentation, and showcases the tangible effects of your initiatives on stakeholder relationships. In this way, you can not only maintain transparency but also build credibility with your stakeholders.

Wireframing allows designers to explore different creative avenues without fully committing to a particular direction until it proves to be feasible. Noya enhances the traditional wireframing method by merging wireframes with a cohesive design system, thereby enabling the development of high-fidelity designs in real-time. This forward-thinking approach promotes an extended phase of exploration in wireframing, boosts creativity, and allows for the simultaneous creation of design outputs that can motivate and engage team members. The design system outlines the available block types and styles for users to choose from. Currently featuring support for Chakra UI, there are plans to incorporate additional design systems and bespoke themes in the future. Users can effortlessly create blocks through simple clicks and drags, select their desired type, and use an intuitive text-based interface to craft the content. Once the design is reviewed, modifications can easily be made as necessary. The tool enables teams to generate a variety of outputs, including rasterized mockups, vector layers for Figma, and even React code, which serves as a key component for front-end development. This degree of flexibility not only streamlines the design workflow but also significantly enhances collaboration among team members, ultimately leading to more effective and innovative project outcomes. By integrating these features, it ensures that teams can adapt to changes swiftly while maintaining a cohesive design vision.