What is Suite Answer Center?
The Suite Answer Center and The Answer were designed to enable Receptionists and Customer Service Representatives to easily access a range of call handling and messaging features with just a click or a function key. This CTI software, built on CTI Cloud's Business Hosted PBX platform, serves as a cost-effective option for organizations that value a professional and personalized approach in their customer communications. Specifically crafted for medium to large businesses, the CTI Attendant Console provides numerous benefits, including reducing missed calls, prolonging call-holding times, and facilitating quick and efficient call management. By integrating a standard PC running Windows 8 or later with the advanced security capabilities of CTI Cloud's Business Hosted PBX platform, a powerful synergy is achieved. Furthermore, this collaboration significantly improves the overall communication experience for both companies and their customers, ensuring that each interaction is not only smooth but also highly satisfying. Ultimately, the combination of these tools empowers teams to enhance their service quality and responsiveness, fostering stronger relationships with clients.
Integrations
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Screenshots and Video
Company Facts
Company Name:
CTI Software
Company Location:
United States
Company Website:
www.ctisoftware.com
Product Details
Deployment
Windows
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Suite Answer Center Categories and Features
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
