What is SupportLogic?
SupportLogic enables enterprise teams to act on customer signals faster and smarter. Its Cognitive AI Cloud continuously analyzes tickets, conversations, and voice transcripts to detect support risks, sentiment changes, and upsell opportunities. A suite of ambient AI agents automates manual processes like summarization, QA, case routing, and trend detection—improving efficiency and reducing response times. Designed to plug into your existing CX stack, SupportLogic enhances platforms like Salesforce, Zendesk, and Snowflake while ensuring secure, compliant data handling. From support engineers to CCOs, teams use SupportLogic to increase retention, reduce costs, and deliver a more intelligent customer experience.
Pricing
Price Overview:
SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
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Company Facts
Company Name:
SupportLogic
Date Founded:
2016
Company Location:
United States
Company Website:
www.supportlogic.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Enterprise
Supported Languages
English
SupportLogic Categories and Features
Customer Service Software
Alerts / Escalation
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Workflow Management
Customer Experience Software
Analytics
Dashboard
Knowledge Management
Sentiment Analysis
Text Analysis
Trend Analysis
Artificial Intelligence Software
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation