What is Surfboard?

Surfboard offers a smooth integration with your existing systems, enabling you to efficiently organize shifts for your support team, schedule their days based on accurate forecasts, and acquire essential insights regarding their performance. This tool not only simplifies the scheduling process, but also helps you maintain oversight and stay connected with your team effectively.

By removing the hassle and complexity often associated with roster management, we ensure that the right personnel are available at optimal times to fulfill service level agreements and stay within budget.

Getting started with Surfboard is straightforward and does not require technical expertise; it easily connects to your current platforms, which include HRIS, payroll, billing, CRM, ticketing, and time-off systems, thereby becoming your primary source of truth for support operations.

Moreover, Surfboard's advanced forecasting features allow support teams to predict future request volumes, enabling them to adjust according to shifts in demand. This alignment of support request levels with agent availability not only ensures compliance with SLAs but also enhances customer satisfaction. By leveraging Surfboard, your team can handle scheduling hurdles with assuredness and accuracy, ultimately leading to a more efficient support environment.

Screenshots and Video

Company Facts

Company Name:
Surfboard
Date Founded:
2020
Company Location:
United Kingdom
Company Website:
teamsurfboard.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Surfboard Categories and Features

Workforce Management Software

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Team Management Software

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking

Employee Scheduling Software

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking