
Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence.
The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer.
That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect.
The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters.
Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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Gemini Enterprise Agent Platform is an advanced AI infrastructure from Google Cloud that enables organizations to build and manage intelligent agents at scale. As the evolution of Vertex AI, it consolidates model development, agent creation, and deployment into a unified platform. The system provides access to a diverse library of over 200 AI models, including cutting-edge Gemini models and leading third-party solutions. It supports both low-code and full-code development, giving teams flexibility in how they design and deploy agents. With capabilities like Agent Runtime, organizations can run high-performance agents that handle long-duration tasks and complex workflows. The Memory Bank feature allows agents to retain long-term context, improving personalization and decision-making. Security is a core focus, with tools like Agent Identity, Registry, and Gateway ensuring compliance, traceability, and controlled access. The platform also integrates seamlessly with enterprise systems, enabling agents to connect with data sources, applications, and operational tools. Real-time monitoring and observability features provide visibility into agent reasoning and execution. Simulation and evaluation tools allow teams to test and refine agents before and after deployment. Automated optimization further enhances agent performance by identifying issues and suggesting improvements. The platform supports multi-agent orchestration, enabling agents to collaborate and complete complex tasks efficiently. Overall, it transforms AI from a productivity tool into a fully autonomous operational capability for modern enterprises.
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OpenClaw
OpenClaw is a powerful open-source AI assistant that functions independently on your computer, server, or VPS, going beyond mere text generation to perform real-world tasks in response to your natural language commands through widely-used messaging platforms like WhatsApp, Telegram, Discord, and Slack. By tapping into various external large language models and services, it prioritizes local processing and data security, allowing the assistant to proficiently handle your inbox, send emails, manage your calendar, check you in for flights, interact with files, execute scripts, and optimize daily workflows without depending on predetermined triggers or cloud-based systems. Designed to have a persistent memory, OpenClaw can retain context across multiple sessions and operate continuously, thus taking the initiative in task and reminder management. Furthermore, it enables seamless integrations with messaging applications and supports community-created "skills," providing users with the flexibility to expand its capabilities and oversee various agents or tools within distinct workspaces. This makes OpenClaw not only a versatile tool for personal productivity but also a customizable platform that adapts to individual needs and preferences. Ultimately, its ability to learn and evolve with user interactions enhances the overall experience, ensuring that it remains relevant and highly effective in managing tasks.
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Holo2
The Holo2 model series from H Company strikes an excellent balance between cost-effectiveness and high performance in vision-language models tailored for computer-based agents capable of navigating, localizing interface elements, and operating across web, desktop, and mobile environments. This latest lineup, which features configurations of 4 billion, 8 billion, and 30 billion parameters, builds on the groundwork established by the previous Holo1 and Holo1.5 models, ensuring a solid foundation in user interface interaction while significantly enhancing navigation capabilities. By employing a mixture-of-experts (MoE) architecture, the Holo2 models selectively activate only the parameters essential for specific tasks, thereby optimizing operational efficiency. Trained on meticulously selected datasets centered on localization and agent functionality, these models are set to seamlessly succeed their predecessors. They also support smooth inference in environments that are compatible with Qwen3-VL models and can be effortlessly integrated into agentic workflows, such as Surfer 2. In performance tests, the Holo2-30B-A3B model achieved remarkable benchmarks, scoring 66.1% on the ScreenSpot-Pro evaluation and 76.1% on the OSWorld-G benchmark, firmly positioning itself as a frontrunner in the UI localization field. The technological advancements embedded in the Holo2 models not only enhance their capabilities but also make them an attractive option for developers aiming to boost the performance and efficiency of their applications. As the demand for sophisticated user interface solutions continues to grow, the Holo2 models stand ready to meet the diverse needs of the market.
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