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What is SurveyLab?

SurveyLab is a web-based survey tool designed for various departments such as Customer Experience, Marketing, Human Resources, and Digital teams. With a user base exceeding 85,000 clients across 65 countries, it provides features like real-time feedback, multi-user and multi-language capabilities, in addition to sophisticated analytical tools, branding options, and seamless integration. The platform fully supports a range of survey types, including Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback, and Employee Satisfaction, making it a versatile choice for organizations looking to gather insights and improve their services. This comprehensive functionality enables teams to effectively analyze and act upon valuable feedback from their target audiences.

Pricing

Price Starts At:
$49.00/month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Screenshots and Video

Company Facts

Company Name:
SurveyLab
Date Founded:
2009
Company Location:
Poland
Company Website:
www.surveylab.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Afrikaans
Albanian
Arabic
Bulgarian
Catalan
Chinese (Mandarin)
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
Georgian
German
Greek
Hebrew
Hindi
Hungarian
Italian
Japanese
Korean
Latvian
Lithuanian
Mongolian
Norwegian
Persian
Polish
Portuguese
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Swedish
Tamil
Thai
Turkish
Ukrainian
Urdu
Uzbek
Vietnamese
View All

SurveyLab Categories and Features

Survey Software

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Pre-employment Testing Software

Aptitude Testing
Candidate Comparison
Candidate Management
Customizable Tests
Online Testing
Personality Testing
Pre-made Test Library
Real Time Reporting
Skill Testing
Test Authoring
Workflow Management

Polling Software

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Market Research Software

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Forms Automation Software

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

360 Degree Feedback Software

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

More SurveyLab Categories

  • Reviewer Name: Divya C.
    Position: Chief Director
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best way for Data Collection

    Date: May 15 2021
    Summary

    The best thing about it is that you can use it as a plugin in many days to day applications.
    It has amazing addons to make feedback forms detailed without making it bothering.

    Positive

    It can be used to make a well-structured feedback form with just one click.
    There are predesigned forms for all sort of categories.
    It gives accurate and detailed results of all surveys.
    I have been using it for making effective forms in no time.

    Negative

    Price could be more reasonable.
    The trial version should have more features.

    Read More...
  • Reviewer Name: Alishbah N.
    Position: Receptionist
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Collect feedback like a pro

    Date: May 21 2021
    Summary

    I have been using it to improve drawbacks of my administration.
    It gives you most reliable data in such a format like data it telling its own story.
    You need not to roam, you get everything on dashboard.

    Positive

    You get everyone's feedback at one place which can be categorised and stored accordingly.
    You can share it via email or link which makes it easy to spread.
    No knowledge of technology needed to use it.
    The data collected by it, can be trusted with no doubts.

    Negative

    It has a good price.
    Nothing to complaint but interface could be more fun.

    Read More...
  • Reviewer Name: Ibrahim S.
    Position: Associate Software Developer
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    SurveyLab provides result-oriented surveys.

    Date: Oct 04 2021
    Summary

    SurveyLab is one of the best tool to create surveys that are fun to attempt and easy to make. It allows the user to customize the surveys according to the theme and topic of the survey.

    Positive

    1. SurveyLab can be easily integrated with third-party application for more features.
    2. The surveys created on Survey Lab are intuitive and fun to attempt by the user.
    3. The creation of surveys does not take a lot of time.
    4. The user interface is user-friendly.

    Negative

    1. Honestly, I haven't found any con of this software in my usage, it does what it claims.

    Read More...
  • Reviewer Name: Shagun M.
    Position: Psychologist
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Make quality forms easily

    Date: Jun 01 2021
    Summary

    I have used it to make wonderful form for my patients.
    You can add sub question and options as well.
    The data processing is optimised.
    You can make multiple forms at ease.

    Positive

    The sample forms gets updated regularly.
    Data accuracy is very high.
    Everything can be monitored while form is active.
    It has very precise colour scheme.

    Negative

    It is new in the market.
    It doesn't have trial version.

    Read More...
  • Reviewer Name: Mikael R.
    Position: Scholar
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Get survey done in one click

    Date: Jun 23 2021
    Summary

    You can make a perfect looking, high quality and interactive form from it.
    It has very useful tools.
    You can interpret and view data collected in real-time.
    Trust worthy in terms of data accuracy.

    Positive

    It can be share over any social media.
    It has the most responsive interface.
    It let you make forms from templates and sample designs.
    I have been making forms for getting feedback.
    You will get accurate data from it.

    Negative

    No cons as per say but it could have more user friendly dashboard.

    Read More...
  • Reviewer Name: Hira N.
    Position: Lab assistant
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Seamless and Optimized

    Date: May 15 2021
    Summary

    It is way better than any other survey form maker due to its generic and user-friendly interface.
    You can analyse and make changes in form in real-time.
    It is the most affordable in the market.

    Positive

    It is straightforward to use.
    It can be integrated with other software.
    It is simpler yet effective than other form makers.
    Demo forms and samples are provided for all kind of forms.

    Negative

    Data interpretation should be more pictorial.
    The price must be revised to a more reasonable amount.

    Read More...
  • Reviewer Name: Jake H.
    Position: Inspector
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Know what people wants to say

    Date: May 24 2021
    Summary

    You can use it to make the best and easy feedback forms.
    Tools are well organised and fulfil all your needs.
    You can make nearly all kind of feedback forms.

    Positive

    I have been using it to take feedbacks, it helps me know what are the things my coworker wants and what are changes I need to make in the working environment.
    It is easy and very handy.
    Tools are really helpful.

    Negative

    Not that famous and needs a few modifications in the user-interface.
    Price is nice but should involve more things.

    Read More...
  • Reviewer Name: Hifza A.
    Position: News Writer
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Feedback Guru

    Date: May 25 2021
    Summary

    Monitoring data in real time helps you know if you need to make changes in the form or not.
    It has beautiful interface.
    All the supporting tools are effective.

    Positive

    I have used a lot of platforms to make feedbacks but my finest experience was with this platform.
    You get all the necessary tools at one place.
    It has templates to help you.
    You can send it to anyone.

    Negative

    I am using it since last year and I have not felt any major issues with it.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Director of Program Management
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Survey tool, to collect user feedbacks

    Updated: Oct 23 2020
    Summary

    SurveyLab is productive software to collect user feedbacks using its survey builder.
    With SurveyLabs you can build flexible surveys without HTML and also integrate with Zendesk support to directly collect feedbacks from the support page.

    Positive

    It doesn't require any HTML coding to build surveys.
    Integrates with Zendesk to collect feedbacks direct from the support page.
    Minimal and intuitive Surveys, which makes surveys interesting.

    Negative

    The custom header and brand logo have many limitations.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Data analyst
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent Survey platform

    Updated: Aug 27 2020
    Summary

    It is the best survey builder platform. Overall I use SurveyLab I create an online survey without any coding. The survey UI and templates have very professional designs. It's integration with Zendesk is the best.

    Positive

    Here are the things I liked about SurveyLab:
    * Zendesk and Salesforce integration.
    * Powerful Survey builder tool.
    * Professional pre-built templates.
    * Best to create a customer experience and research surveys.

    Negative

    No cons, it's n outstanding survey platform.

    Read More...
  • Reviewer Name: Ramesh S.
    Position: Senior Technical Support
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy and Effortless Survey

    Updated: Jul 09 2020
    Summary

    SurveyLab is a survey tool to get feedback and user experience form, users. We are very impressed with its functionally and easy to build the structure. It's a great platform.

    Positive

    #1- It helps to gather information about user experience using it's Survey.
    #2- Very easy and well structured platform
    #3- Its have built-in CRM and helpdesk functionality to use.

    Negative

    #1- We had a very positive experience with this platform.

    Read More...
  • Reviewer Name: Anna B.
    Position: PM
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great survey software

    Date: Aug 08 2019
    Summary

    The software just does the job. I highly recommend it.

    Positive

    MySurveyLab is easy to use. I was able to create a survey in minutest without a need to read manual. This is a great thing. The surveys look great on any device.

    Negative

    I can't find any.

    Read More...
  • Reviewer Name: Jimmy S.
    Position: PM
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great tool for 360 Feedback

    Date: Oct 31 2019
    Summary

    Great software for 360 Feedback and Satisfactions Surveys. I strongly recommend it. Not only for HR teams.

    Positive

    Great software for 360 Feedback surveys. System provides easy way to manage contacts and allows people that provide assessment to see all contact that are waiting for the review. This is amazing, as 360 surveys usually take over a month and require multiples surveys to be completed by each participant.

    Negative

    Don't find any. Support team is very responsive which is additional plus.

    Read More...
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