SylloTips Reviews

Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.

Guru is an intelligent AI knowledge layer built for enterprise trust. It organizes your company’s information from tools like Slack, Microsoft Teams, Salesforce, Google Drive, and more, providing verified, cited answers inside the apps employees already use. Guru automatically maintains accuracy through expert verification and permission inheritance, helping people and AI systems rely on the same consistent, up-to-date knowledge. By connecting everything your organization knows and keeping it trustworthy, Guru eliminates wasted search time and drives smarter, faster decisions.

Sensay is the intelligent knowledge retention platform redefining how companies handle offboarding and internal knowledge management. At its core is Sophia, an advanced AI interviewer trained to conduct nuanced conversations with departing employees—capturing the subtle details of their roles, workflows, and project insights. Unlike rushed handover documents, Sophia’s interviews preserve tacit expertise, transforming it into searchable, reusable knowledge that remains within the organization. Through integrations with Slack and Microsoft Teams, employees and new hires can ask real-time questions or generate detailed reports from archived insights. The platform’s data-driven design addresses the costly problem of “brain drain,” which costs businesses billions annually in lost productivity and relearning time. With Sensay, companies can achieve up to 95% knowledge retention, cut onboarding time by 40%, and realize a 3x ROI in reduced training and operational costs. The setup process takes just two days, making it one of the fastest and most scalable offboarding tools available. Security and privacy are built in from the ground up, with AES-256 encryption, TLS transmission, and role-based access controls safeguarding every piece of information. Sensay also fosters continuous learning by allowing teams to revisit captured expertise, creating a living archive of organizational intelligence. More than an HR tool, it’s a strategic system that turns every employee departure into a lasting source of value.