What is THAT WAS AI?

THAT WAS AI is a cloud-based voice support platform specifically crafted for Shopify merchants. This cutting-edge service integrates the catalog, order, customer, and policy information of a Shopify store with a phone assistant that skillfully manages incoming customer inquiries. It can perform tasks such as placing orders, checking the status of current orders, updating eligible shipping addresses, canceling unfulfilled orders, and responding to product-related questions. If the assistant encounters inquiries that exceed its capabilities or lacks certainty in its responses, it can either create a support ticket or smoothly transfer the call to a human representative, all while preserving the context of the conversation. Merchants are provided with the choice of linking a new phone number via Twilio or utilizing an existing number through a SIP trunk, allowing for flexibility in setup. Furthermore, the system enables outbound calls to customers who have abandoned their shopping carts, where the assistant can address questions and facilitate the completion of purchases. The comprehensive dashboard comes equipped with detailed call logs, transcripts, summaries, and analytical insights, all aimed at enhancing the service experience. This solution is ideally tailored to address the unique challenges faced by Shopify store owners and their support teams in managing phone-based service and order-related inquiries. Ultimately, this integration not only optimizes customer interactions but also significantly boosts the efficiency of handling diverse support tasks, making it an invaluable tool for merchants.

Pricing

Price Starts At:
$62/month
Price Overview:
Basic is $62/month for the first 3 months under the launch offer, then $89/month. The plan includes 200 call minutes per month, one connected store, and one voice assistant. Additional usage is $0.46/minute. Charges are in USD; recurring and usage charges are billed every 30 days.
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Screenshots and Video

Company Facts

Company Name:
THAT WAS AI
Date Founded:
2024
Company Location:
India
Company Website:
www.thatwasai.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

THAT WAS AI Categories and Features