Tebra Reviews

Horrible, where do you want to start. would not waste my money or time on this product, but I am stuck with it through my employer but even they are getting close to changing EMR systems. It's THAT bad.

Aprima is by far the worst but Tebra is a close second. I say that after using cerner, meditech, epic, aprima, allscripts, and practice fusion. It has so many ridiculous cliquues at times, has errors, goes down, flawed updates, you name it of the "I dont want to deal with.....and Tebra probably has that problem. Avoid this junk at all costs.

Everything, where do you want to start. Horrible customer service. Poor functionality,

Over the three years I was with this company, it was bought out twice, each time bringing more instability rather than improvement. Their clearinghouse was so unreliable that I had to resort to conducting billing directly through insurance portals just to get claims processed. Customer support was consistently unhelpful, and there was never any attempt to ask why I was leaving—because the issues are well known, and they simply don’t care to address them. The lack of accountability and functionality made staying unsustainable, and moving on was the best decision

Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution.

Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions.

Beware of Tebra’s lack of transparency and customer support. Despite not even starting onboarding or accessing the platform, we’ve been repeatedly charged without any explanation. Attempts to get answers are met with impersonal responses, directing us to ‘submit a ticket’ with no resolution. Tebra’s support is inaccessible, with no direct point of contact and vague responses to critical billing issues. This experience has felt unprofessional and even fraudulent, with ongoing charges for a service we’ve yet to use. If you’re considering Tebra, prepare for billing and communication challenges that make this service more frustrating than beneficial.

Beware of Tebra’s lack of transparency and customer support. Despite not even starting onboarding or accessing the platform, we’ve been repeatedly charged without any explanation. Attempts to get answers are met with impersonal responses, directing us to ‘submit a ticket’ with no resolution. Tebra’s support is inaccessible, with no direct point of contact and vague responses to critical billing issues. This experience has felt unprofessional and even fraudulent, with ongoing charges for a service we’ve yet to use. If you’re considering Tebra, prepare for billing and communication challenges that make this service more frustrating than beneficial.

I feel compelled to warn others about our experience with Tebra. Despite not having gone through onboarding or even accessing the product, Tebra has been charging our account regularly. There has been absolutely no communication about what these charges are for, and any attempt to reach out for clarification is met with impersonal responses telling us to ‘submit a ticket’—which results in no actual help or transparency.

We haven't had any opportunity to use the platform or even start implementation, so it feels like these charges are completely unfounded. This lack of onboarding and customer support, combined with the unexplained billing, has left us feeling misled and taken advantage of. At this point, it’s hard not to see this as fraudulent behavior, given that we’re paying for a service we haven't received.

Tebra’s lack of accountability and transparency is both unprofessional and unethical. I’d strongly recommend steering clear of this company if you want reliable service, clear communication, and a trustworthy partnership. So far, it’s been nothing but frustrating and costly without any benefit to our practice.

I am sorry I ever contracted with them, because my company is at risk of suffering major losses due to their inability to provide consistent payment processing.

I wish I could give ZERO stats, they are not processing credit card payments in a consistent and timely manner costing my small business thousands of dollars in losses that I cannot afford!!!

They are awful, uncaring, unprofessional, they have been causing me financial harm by not processing payments on time that I collected via their system.

Beyond horrible. The service is not what was sold to me. Telehealth was said to be included in the package but it wasn’t. Aggressive sales techniques to upgrade after you have bought the service. Generates no business for your company. Impossible to get in touch with someone for help. You simply cannot run a practice with this service.

Nice website but horrible redundant AI created content.

A reasonable process in creating website.

Good integration between website and EMR.

Misinformation on sales call.

Once website is created impossible to get help when changes.

You can not run a practice with the service they provide.

My business closed. I lost 10 years of work building a company because of their unethical business antics.

Nothing. System is difficult to use. Accounting is difficult.
Support tries hard but their hands are tied by those above them.

Tebra allowed an outsider to hack my billing accounts multiple times. Tebra then fraudulently charged a provider's credit card $3000 of fraudulent charges without their knowledge. My billing company lost clients because of these antics by Tebra. No one will communicate or refund the money. Do not trust Tebra.

I wish they had a zero rating.

No pros.

Very bad service. There is problem with EHR i am trying to get help over the last three months. No help at all.

Worst experience you can ask for.

Every good employee left the company. Not many compliments to give here. Good sales pitch, terrible delivery of services paid for.

Terrible customer service.
Help desk us unhelpful.
SEO is not optimized.
Website is not updated even once after GO-LIVE.
Rude staff.
Would never use this company again.

Sales promised the customer review however they can't deliver. Now Website is messed up. Escalated tickets get no response for days. The company seems a fraud. I can't believe a company in US could be this bad.

Web design is good. Some of the support team are friend and try to help.

Sales promised a product that hasn't been delivered in almost a year. Enough, enough, enough.

TOO MUCH TIME CONSUMPTION, STILL NOT A NICE FUNCTIONAL CHART, poor customer service, design and complicated.

I have been years in medicine never had so much problems with my EHR. Please think twice before going for it.

Complicated, non useful EHR, waste of time and energy.

I do not recommend at all. This is a very poor product with very poor customer support, and constant issues.

This product is web-based, so it can be accessed anywhere. It also has an app that mostly works for sending prescriptions, reviewing patients' charts, and scheduling appointments.

This company took over Kareo (another poorly run EHR) a month ago and there have been system issues three times over the past 4 weeks, resulting in an inability to log in, access patients' charts, send prescriptions, or schedule appointments for hours at a time. As a way to save face (I assume) they do not keep accurate postings of past incidents - the public log of "past incidents" does not show the incidents from June 26 or July 10. Chat support has been removed. It takes days for Support to respond to help ticket requests, and weeks for them to solve the issue. Prescriptions will get stuck in queue and show up as needing to be addressed. For as much money as I'm paying each month I expect a product that works every day.

Customer service for an EHR is ESSENTIAL as patient lives are at stake if something goes wrong. Until customer service is fixed, I wouldn't recommend it. Otherwise it can be a great product at a reasonable price for a solo private practice like mine. YOU HAVE WORK TO DO TEBRA!

I liked Kareo (for the most part) and still enjoy some aspects of Tebra/Kareo. Kareo got bought out by Tebra. It is essentially a similar product with some cosmetic changes (ie. colors are different but layout generally the same, at least for the aspects I use it for). I don't use "Patient Pop" and really have no clue what it is.

When it was Kareo, communication was actually pretty good. We were able to reach out and get a hold of someone quickly, within minutes. Now, I can't get a hold of anyone really ever. For example, I called about an issue 2 days ago (my auto reminders for patient appointments were arriving to the patient AFTER their scheduled appointments when this was never an issue before). I was on hold about 20 minutes. they gave an option saying "we can hold your place in line and call you back as soon as someone is available." Well, here it is 2 days later and still no call. I also sent a ticket online at same time and still haven't heard back from that either.

It is much more difficult to ask for and get help. To talk to a person who can help, you have to use the Chili Piper scheduling which is very frustrating to use and often does not work.

Relationship management is done well. Getting our online presence helped a lot in many sites, but Google Maps is still messed up after months.

Support on issues like setting up Facebook has failed to happen for about 3 months. Trying to get support now is very difficult.

While I recommended them in the past, I recommend to look at other options. We also have switched to another vendor.

They make a good website very quickly and are very responsive at first.
They have excellent templates.
Easy way to obtain online reviews.

Very difficult to make updates to the website. It took us 7 weeks to add a new doctor.
The technical team is not responsive to minor changes.
After acquiring Patient pop the services went downhill.

The platform is pretty and eye catching but doesn’t work. I would not even waste your time. You should look elsewhere.

I loved the product when it was Kareo. As a practice we had very little complaints. Things went down hill quickly when the merger started.

When Tebra took over the customer service and the system suffered greatly. Starting the beginning of September my EDI numbers between two insurances merged causing a back log in claims getting paid. I thought that was bad but it only got worse. My payers kept getting jumbled and eventually my claims stopped going out at all. Getting a hold of Tebra is nearly impossible. They have nearly bankrupted us!! We have taken our services elsewhere yet we’re unable to fully integrate into a new system because Tebra is not returning messages from us or our attorney. We just want our data!
Please do not use their services! The billing is not the only thing that is messed up but also patient reminders and account balances. The whole system is a complete messed up.

I have been with Kareo for many years. No issues until Tebra took over. I called customer service due to no more help chat. I was on hold for 1.5 hrs and then when they did finally answer my call I was on with them from 10:30 am until 1:25 pm and I am still on hold now because they cannot find someone to fix my problem. Absolutely ridiculous!!!!! My working day has been spent on the phone with customer service.

Computer friendly in regards charts and scheduling. I do not like the look of the new system since Tebra took over.

Horrible customer service. I do not know why changes were made. "If it is not broken, don't fix it" incredibly discouraged.

I have utilized several EMRs throughout my medical career (i.e. Epic, Cerna, Allscripts, NextGen, Charm EHR, Practice Fusion, Athena, etc.), and Tebra/Kareo is by far the worst of all. The stories often change from what the salesperson says the product is capable of, to what customer service reps say. You are initially promised a 30-day trial period to cancel. However, when you then try to cancel within those 30 days, you are told that you cannot cancel. By then, you have realized how horrible the system is, how terrible customer service is, and are left totally frustrated.

Nothing. The stories often change from what the salesperson says the product is capable of, to what customer service reps say. If I can help another small practice from avoiding my mistake, I have done my job.

Several:
-The company lied about certain features. I informed the sales rep that I see personal injury patients, and thus I need to be able to forward notes to referring practices, and was reassured that I could send my notes to those practices. Turns out, there's a "directory" and if you want to send a clinic note, referral, order, etc. to someone not in the directory, it's not possible.
-System automatically sends invoices to patients when not requested. Being in personal injury, payments are made through other vendors, and for a patient to receive an invoice during such a difficult time can be even more frustrating for the patient.
-Payments: I was initially told that payments would be posted to my account immediately. I then called customer service and was told that it takes 2-3 days for payments to post. After the 3rd day of not receiving a payment, I then called back and was subsequently told that the 1st payment would take 5-10 days.
-ICD 10s are horrible and automatically populate inaccurte SNOMED descriptions that have to be delete.
-Imaging orders cannot be directly sent to imaging facilities, and the process for ordering imaging is very inefficient and frustrating.
-Customer service is laughable. Answers change often, there are long wait times, minor issues have to be escalated, and problems rarely get resolved.

The modifications Tebra implemented in Kareo are highly problematic. The online booking system is unreliable, undergoing frequent and confusing changes. Patient communication has become absurd, and the once-convenient feature of bulk emailing all patients has been eliminated. Now, even sending simple Happy Holiday Wishes requires selecting recipients individually. It's truly frustrating!

The only PROS I can think of is Kareo before Tebra. Once Tebra took over this platform, the changes has been unreasonable. I honestly can not think of a single PRO under Tebra.

The modifications Tebra implemented in Kareo are highly problematic. The online booking system is unreliable, undergoing frequent and confusing changes. Patient communication has become absurd, and the once-convenient feature of bulk emailing all patients has been eliminated. Now, even sending simple Happy Holiday Wishes requires selecting recipients individually. It's truly frustrating!

An absolute nightmare 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

Nothing! Absolutely nothing at all. This company only cares about getting your automatic funds. Beware of companies with automatic renewals of contracts.

I have been with Kareo for several years. Since being bought by Tebra, customer service is the absolute worse. They trick you into automatic renewals however there are no reminders of when your anniversary is. Make sure you have a reminder set. Their motto is lock you in legally but do not deliver services promised to you. Trying to get in touch with someone does not exist. It takes weeks to even get them to respond to your rep when an issue occurs. Run, do not trial them, do not get caught up with them. We need to close them down the service is so bad.

In one word - TERRIBLE. Totally not worth the money or effort working with this company. I've reached out to the executive leadership and still no support or improvement. Will NOT be renewing our contract for 4 practice locations.

Basically nothing. There is nothing at Tebra's solution that is likeable. It is joke trying to work with them. There is absolutely nothing that works right. This is coming from a client who has multiple sites, practice locations on their Platform. Oversell and grossly under-deliver. That is Tebra.

Nearly everything. From onboarding, designing the website, billing, their integrations, meetings, response times, SLA's, continuity of care for a given issue - everything is a mess. No one takes ownership of anything.