What is TelebuHub?

Telebu Hub, often referred to as Hub, is a comprehensive contact center solution that supports both outbound and inbound operations, and it can be deployed either on-site or through cloud services. Its user-friendly design ensures a straightforward setup process, making it simple to expand and operate effectively. Additionally, the flexibility of deployment options allows businesses to choose the best fit for their specific needs.

Pricing

Free Trial Offered?:
Yes

Integrations

No integrations listed.

Screenshots and Video

Company Facts

Company Name:
Telebu
Date Founded:
2003
Company Location:
India
Company Website:
www.telebu.com/hub
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Product Details

Deployment
SaaS
Windows
Mac
Linux
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Startup
Supported Languages
English

TelebuHub Categories and Features

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

TelebuHub Customer Reviews

Write a Review
  • Reviewer Name: Pratik S.
    Position: Customer Success Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Cheapest Call Center Solution in the Market

    Date: Apr 06 2021
    Summary

    All in all, a good effective contact center platform. The support team is cooperative. The is ready to provide continuous support for the first month or so. We have requested for multiple demos & walk through's of the product, and we didn't feel any resistance. The money spent is worth it. We use it for 5 agents.

    Positive

    It works as a good outbound, inbound and ticketing platform. Our business, Intricate Fashions India Private Limited is using the platform for about six months now. We use it to handle inbound support queries coming in via an IVR. It also has an inbuilt CRM. It's very competitively priced.

    Negative

    CRM does not have the features that most basic CRMs available in the market offer. The design could have been a little better & pleasing to the eye. They don't have an App.

    Read More...
  • Reviewer Name: Dev M.
    Position: Product Marketer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Affordable , Accessible & Highly Effective

    Date: Apr 28 2021
    Summary

    Affordable - Check
    Effective - Check
    User friendly - Check
    Great customer service - check
    Good ROI - Check

    Positive

    Have been using TelebuHub as our contact center a software for almost a year.

    The flexibility it offers in terms of packages is perhaps the best part. You can avail personalised packages based on only what you need. Saves you a lot and keep customers happy.

    I have personally faced no downtimes and any questions or queries or updates are immediately cleared by the super helpful customer service agents.

    Live reporting and analytics features are the most helpful. Helps me keep a tab on how properly my customers queries are handled! Also the IVRStudio is an absolute boon when it comes to designing your own IVR flow.

    If you are a small business looking for a cloud deployed contact center software , definitely give this a try!

    Negative

    Could have used a mobile application since the website performance on mobile screens is poor.

    Read More...
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