Text Reviews

What is Text?

Text — AI Customer Service

Text is a customer service platform with one goal most platforms don't have: generating revenue from conversations, not just closing them. It handles support, captures leads, and converts service conversations into measurable revenue. AI agent, live chat, help desk, analytics in one tool. Most platforms close tickets. Text closes sales.

Here's what that looks like in practice:

• AI agent — resolves FAQs, returns, and order status end to end with a 74% resolution rate, so your team handles only what needs a human
• Live Chat — detects hesitation and triggers proactive conversations, so browsers convert before they leave
• Help Desk — routes every conversation to the right agent with full context, so the right person closes it faster
• Copilot — surfaces reply suggestions and customer history on demand, so every response is accurate and fast
• Lead Capture — qualifies visitors and captures intent after hours, so your team opens the day with context-rich leads
• Inbox — chat, email, Messenger, and SMS in one workspace with full conversation history, so every agent has full context before they type a word
• Workflows — connects Text to HubSpot, Shopify, Slack, and more, so routing, tagging, and follow-ups run automatically
• Product recommendations — surfaced in chat from catalog data, so every support conversation is a sales opportunity
• Reports — track chat volume, CSAT, AI resolution rates, and team performance in one place, so you know exactly what's driving revenue and what isn't
• One workspace — manage chats, tickets, emails, and reports in one place, so your team never switches tools to get the full picture

The gap between a support team and a sales team is smaller than most businesses think. Text closes it.

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