Textmagic Reviews

Fair/Good.

Currently an integral part of our offering though we would transfer the service to another provider if a favorable pricing structure could be found.

Overall functionality and design is good and easy to use. We have found it scalable and adaptive to our uses.

Pricing Pricing Pricing.
Aggressive payment scale often captures payments without consent.

Lack of complaint/STOP review process.
We have lost customers due to erroneous STOP/Cancellation messaging, only to have them come back to resubscribe. We would very much have liked to have had a chance to respond to cancellation requests to ensure that a user understood the process. There is an implication given that we are spamming users and that is neither true or applicable.

Excellent. Love using the program. Web and App capabilities are good. Helps coordinate training and compliance requirements.

Personalised name message field works well and get the attention of the recipient. Adding document links is great. I use the scheduling feature extensively for sending timely reminders. It's good to see analytics e.g. how many messages were received, monthly reports etc. Great value for money.

Short character length before adds as another message. Low cost doesn't create a big issue. Can't find where to change the sender ID when sending messages from the App. Nothing else of note detracts from the program.

Overall I have been happy with TextMagic and at this point switching would be a lot of effort, so I stay.

TextMagic is no frills, that's what I like about it. Pay as you go (with a monthly fee for your line).

The website can sometimes be confusing. I used to recommend TextMagic to everyone, but feel unsure after they raised their prices. Sure, it is still overall very affordable, but as a fledgling business, every dollar counts for me. One of the reasons I initially chose TextMagic out of all their competitors is that I could receive incoming texts for free - that is no longer the case. Additionally, I can't figure out a way to talk to customer service without having to pay to talk to customer service, that's kind of disappointing.

Such an easy platform to use and very intuitive. I'm not a heavy user and only use the platform once in a while but I highly recommend it.

The platform is simple to navigate. It's straightforward uploading cell numbers, creating and list and go!

Honestly, there is nothing I can say should be improved.

I enjoy using the product to reach out to people. Gives another source to reach out in an easier method.

The product is easy to use and allows you to keep templates if you do multiple texts. Great way to reach people.

Recent price increase and foreign currency fees. I keep a balance but when I need to increase my balance, I have to pay foreign currency fees with the payment amount.

Initially a very positive experience and would recommend to others. Now that the pricing structure has changed, no longer recommend. We are a not for profit business and unable to keep using this program.

Very easy to learn and use. New staff picked it up quickly.
Ability to hold conversation or send a no reply SMS. Was good to have both options.

Pricing structure.
We used to be able to send an SMS under our dedicated number or via a shared number. The pricing structure changed and we then had to purchase individual numbers for each account which was no longer cost effective. We have now switched providers.

Very happy and use for multiple businesses - will continue to recommend to others and use daily for all companies.

TextMagic is a vital component for multiple businesses of ours - the chat feature is great for managing conversations with our suppliers and customers.

Very little I don’t like in all honesty - occasional outage is annoying.

I use this to relay email alerts to sms text on my Verizon phone. It can be difficult to pass filters and sender checks when using automated systems that relay from my mail server. I can count on my sms messages getting to me.

This is just my special use case but TextMagic is working for me and has for the last few years when I could no longer relay direct to my cellular sms.

Passes my email to SMS through Verizon cellular. I need reliable deliverability since these are alarms I'm being notified of.

I have no complaints for my use case. It just works.

Really great asset to our business. Enables me to contact lots of people all at the same time saving me loads of time and money.

This product is easy to use and also good value. I use Text Magic weekly and it saves me lots of time. The software is straightforward to set up.

There is nothing about the system that causes me problems.

Super software to allow effective communication with customers.

Great software for sending messages to our guests post and pre stays.

We use the software weekly and would recommend this product.

We have six medical offices in the Washington, DC area and use this for alerting our staff about weather delays/emergencies.

It...Just...Works!

One suggestion - please consider perhaps a 3 or 4 month term (at higher cost per month, of course) as many companies only need this for (as in our case) the most critical winter months.

Easy to set up and administer.
Confirmation of receipt.
Never failed us.
Quick, competent tech support for the two calls I've made in over 2 years.

I'm 100% OK!

As a retired I.T. exec of 30 years this is (respectfully) what a "Quick and Dirty" looks like.

Simple - quick, RELIABLE, without worthless 'Bells and Whistles".

Great text messaging but the most useful part of it is the scheduling of texts and the test message templates.

I love that I can schedule a text to be sent out, in the future, and that I can create contact lists.

I really don't have any cons for this software. I really enjoy using it.

10/10 does exactly what we need.

The interface looks good.

I like that it’s linked with my email out of office.

Love everything about it - we’ve found texts have a much higher response rate than any other correspondence.

No improvement feedback at all, which is unusual from me!

Easy, versatile and transparent tool to reach your audience promptly. Enjoy working with TextMagic highly recommended.

TextMagic is an effective tool to reach your target audience directly and promptly. The transparent dashboard makes it easy to compose your message with clear cost breakdown and provides you with reach and response statistics to fine tune your campaign. Works very well with importing contacts from Excel spreadsheets and only pay when you use.

The product does not provide discounts for Not-For-Profit or NGO organisations.

I used TextMagic to text-enable our business landline. Handy to be able to tell people on a mobile phone they can just text a picture to "this number".
I use the TextMagic website to send and receive SMS. Presumably there's other competing services that do the same thing, but TextMagic works very well. It's helpful to be able to look back at previous conversations... The interface is clean and easy to use. I am very happy with TextMagic.
I don't know if it's expensive, really, but I think I get good value for money with TextMagic.

The ability to send texts from a landline- to be able to type on a full-size keyboard vs a phone.

Nothing really- it has been a useful tool.

The support to begin with was very good and the more the product is used the more interactive and useful it then becomes.

The service is very easy to use with the facilities to manage contacts and target a specific customer base.

Costs for imbedding images are excessive, if this was reduced there would be more use and improve the feedback required.

I love the features as well.

It’s a good product.
It’s easy to use, very affordable and does the job.

Only thing was I wish there was an API to my WooCommerce store when I can send texts from within the website.

TextMagic provides exactly what I need. 10/10.

I often need to send out mass texts to groups. Adding contacts is very easy and setting up different contact lists is so handy. Using this via the app or desktop is great.

N/A.

I am very pleased with this service and happy to have it part of my workflow. I hardly leave voice messages with customers, some don't even listen to them any more, I just text the info I have to communicate to the recipient and vice a versa.

As a small business, Photography, this is perfect. My business is seasonal and I like the idea of pay as you go. The interface is easy to navigate. I can use my original existing business phone number so people can use the same number for voice and text. The mobile app allows me to view and respond to activity where ever I am. But since I work a lot on my computer, there is a desktop app that was a must have, and for me I would rather process my work thru the computer. I seen some don't have desktop apps.

So if you are more out and about away from the computer the mobile app works seamlessly. Not sure if this con affects others but on my computer the app has a tendency to disconnect from the network after long period of non activity on the computer. Easy fix is when I go on computer I restart the app itself. I miss not having auto correct spelling. But it makes me a better speller. :-)

Highly satisfied with the purpose of this app.

On time delivery and easy to use app, overall I' am completely satisfied to use for work related matters.

Cannot receive verification/registration codes.