What is Tobachat?
Tobachat is a cloud-based solution tailored for WhatsApp Business, aimed at assisting small enterprises and their sales or service teams. The platform includes a shared inbox that enables team members to handle conversations using a business number, assign chats among themselves, and leverage contact records and labels for efficient follow-up management. Additionally, teams can dispatch pre-approved message templates and initiate opt-in campaigns, alongside the ability to design visual automations for replies, reminders, updates on appointments, and gathering customer feedback. An AI agent further enhances the experience by drafting or sending responses based on the information provided by the business, ensuring seamless handoffs to teammates when needed. The platform also boasts built-in integrations with services such as Zapier, FareHarbor, and LetsBook, while offering webhooks and API-call capabilities for connecting with other systems. Designed to improve customer interactions and streamline routine service tasks on the WhatsApp Business Platform, Tobachat efficiently manages notifications related to bookings and marketing initiatives aimed at opted-in contacts, all while fostering team collaboration. Overall, this extensive array of features positions Tobachat as an essential tool for businesses striving to boost their customer engagement and operational efficiency.