Total Telecom Management Reviews

Datagate provides a software-as-a-service and telecom billing solution tailored for managed service providers (MSPs) that offer unified communications as a service (UCaaS) VoIP, as well as mobile voice and data solutions. It seamlessly integrates with various widely-used software platforms favored by MSPs, such as ConnectWise Manage and QuickBooks, ensuring a smooth operational flow. In addition to billing, Datagate and its partners are equipped to manage all aspects of telecom tax and compliance requirements effectively. This comprehensive approach allows MSPs to focus more on their core business while leaving the complexities of billing and compliance to experts.

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.

To reduce wireless costs for your business or clients, think about utilizing Visage Mobile's cutting-edge software, MobilityCentral, to effectively manage any wireless project at a competitive rate. If you’d rather hand off the responsibility, Visage Mobile provides all-encompassing solutions tailored to your requirements! Our offerings—ranging from auditing and optimization to procurement and fulfillment—deliver the results you seek without straining your budget. What sets us apart in the market is not just our state-of-the-art software, but also the vast wireless expertise that underpins it, along with our outstanding services. With our knowledgeable team supporting you, navigating the complexities of cost-effective wireless management turns into a hassle-free experience. Moreover, our commitment to client satisfaction ensures that your specific needs are prioritized throughout the process.