QEval
QEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
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Harmoni
Harmoni is an advanced platform for data analysis and visualization, specifically tailored to handle market research data. It excels in various tasks, including data processing, analysis, reporting, and visualization, as well as managing distribution and alerts. By automating many processes, Harmoni enables users to focus more on analyzing data rather than just processing it. This platform simplifies the sharing of critical and actionable insights with stakeholders. In an era where market research budgets are tightening while expectations continue to rise, Harmoni provides the flexibility to explore data in response to emerging questions. Additionally, it enables the integration of multiple data sources into a single, usable dataset. Supporting various data sources, such as IBM SPSS®, SQL, and Microsoft Excel, as well as CSV and tab-delimited files, Harmoni ensures comprehensive compatibility. Furthermore, it seamlessly integrates with well-known market research tools like Voxco and FocusVision Decipher, enhancing its usability and effectiveness in the field. Ultimately, Harmoni empowers professionals to derive meaningful conclusions from their data in a more efficient manner.
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Futures Platform
Futures Platform is the leading tool for discovering future trends, scenarios, and long-term shifts. It provides a thorough visual and collaborative toolkit for strategy and foresight teams, as well as executives and board directors, ensuring that your organization's strategic planning and key decisions can withstand future uncertainties. By utilizing the expertise of top futurists, you can save time and quickly access reliable futures intelligence. Centralize your strategic foresight initiatives in a single platform and promote knowledge sharing throughout your organization. Stay updated on emerging trends and subtle signals with AI-driven, continuously refreshed news feeds. You’ll receive bi-weekly Disruptor Alerts that highlight critical disruptive news and articles, keeping you well-informed and ahead of the curve. In under a minute, gain a detailed overview of future transformations across more than 40 themes, allowing you to adapt this information to your unique context. Additionally, the platform offers seamless export options, enabling you to disseminate insights to your organization and relevant stakeholders, thus promoting a collaborative strategy for future planning. With Futures Platform, your organization can proactively prepare for what lies ahead, ensuring a well-informed approach to navigating uncertainties.
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Intelligence2day
Intelligence2day®, a distinguished Market and Competitive Intelligence platform, revolutionizes the handling of unstructured big data by converting it into organized, comprehensible information that enhances decision-making processes. Currently, it serves thousands of users across more than 15 countries. This tool enables users to automatically gather, discover, categorize, analyze, and share vital information and insights, addressing various facets of the competitive landscape, including customers, competitors, products, markets, technologies, and emerging trends. Designed with input from experts, Intelligence2day® supports managers and knowledge workers in making both strategic and tactical decisions while significantly reducing Time-To-Insights to expedite business strategies and product development. Established in 1999, Comintelli, the creator of Intelligence2day®, is based in Stockholm, Sweden, and boasts a vast global network of partners to extend its reach. The platform's robust features make it an indispensable asset for organizations aiming to stay ahead in a competitive environment.
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